[Asterisk-Users] IRC Etiquette

[Reid A. Forrest]

<SOAPBOX>

Thank you, Jay. As the object of Jeremy's "lazy ass" response to that very
question, I couldn't agree more. (Search the archives if you're not sure what
I'm referring to.) I will not be giving Nufone any business due to his
attitude. I myself am relatively new to Asterisk (using it about 4 months
now), and occasionally I have "stupid" questions as well. Sometimes the
answers were right in front of my face and I failed to find them. Fine. I'll
admit it. But we are here supposedly as a community to promote and
proliferate the *EXCELLENT* product called Asterisk. If we don't work
together as a community, give support where it's needed, and handhold where
we must, I'm afraid we can expect this project to go the way of so many other
open source endeavors--to the bit bucket. I hope others share my
opinions--that we should encourage questions, even those that seem obvious,
or those whose answers could have been found in the wiki, for it only
strengthens the community and furthers the success of Asterisk.

</SOAPBOX>

asterisk-users-admin at lists.digium.com wrote:
> I think Mark's post dealt with attitude rather than information.  For
> example, if someone looked at the old nufone site and, unable to find
> rate anywhere, sent a support request, you had three options:
> 
> 1. Reply with information, such as "Xc/min to US48"
> 2. Don't reply
> 3. Reply with a fairly useless "Look harder"
> 
> The first reply would have been ideal.  The second option
> wouldn't have
> been good, but still better than the third option... but that was the
> one you chose.  No hard feelings (just don't count on getting me as a
> customer) -- but my point is that if the questions bother you so much,
> you have the choice not to answer them, rather than to
> frustrate people
> and turn them off to asterisk.  By not answering questions you don't
> want to answer, you'll save yourself a lot of time.
> 
> I do agree with you on one point though: Respect IS earned.
> You haven't
> earned mine, but I would think couldn't care less about that.
> 
>> -----Original Message-----
>> From: Jeremy McNamara [mailto:jj at nufone.net]
>> Sent: Monday, July 26, 2004 4:52 PM
>> To: asterisk-users at lists.digium.com
>> Subject: Re: [Asterisk-Users] IRC Etiquette
>> 
>> Ok, then someone has to step up and make absolutely sure Asterisk has
>> valid up-to-date documentation that newbies know how to find.
>> Then the
>> link(s) to that documentation should always show up in the
>> topic of said
>> IRC channels.
>> 
>> In my book, respect is earned.  They can earn respect by
>> asking informed
>> questions, but if the documentation is incorrect, what's the point?
>> 
>> Jeremy McNamara
> 
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