[Asterisk-Users] IRC Etiquette

[Jay Milk]

I think Mark's post dealt with attitude rather than information.  For
example, if someone looked at the old nufone site and, unable to find
rate anywhere, sent a support request, you had three options:

1. Reply with information, such as "Xc/min to US48"
2. Don't reply
3. Reply with a fairly useless "Look harder"

The first reply would have been ideal.  The second option wouldn't have
been good, but still better than the third option... but that was the
one you chose.  No hard feelings (just don't count on getting me as a
customer) -- but my point is that if the questions bother you so much,
you have the choice not to answer them, rather than to frustrate people
and turn them off to asterisk.  By not answering questions you don't
want to answer, you'll save yourself a lot of time.

I do agree with you on one point though: Respect IS earned.  You haven't
earned mine, but I would think couldn't care less about that.

> -----Original Message-----
> From: Jeremy McNamara [mailto:jj at nufone.net] 
> Sent: Monday, July 26, 2004 4:52 PM
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] IRC Etiquette
> 
> Ok, then someone has to step up and make absolutely sure Asterisk has 
> valid up-to-date documentation that newbies know how to find. 
> Then the 
> link(s) to that documentation should always show up in the 
> topic of said 
> IRC channels.
> 
> In my book, respect is earned.  They can earn respect by 
> asking informed 
> questions, but if the documentation is incorrect, what's the point?
> 
> Jeremy McNamara