[Asterisk-Users] Call Queue: strategies and penalties

[Troy Settle]

All,

For the last 10 months, I've been using strategy=ringall.  This has worked
fine and did what I wanted, but at this point, I'm needing to implement a
'penalty' or delay for some members of the call queue.

  1:  remote users    (remote flunkies)
  2:  level-1 support (flunkies)
  3:  level-2 support (glorified flunkies)
  4:  level-3 support (super flunkies)

When a call comes in, I want it to ring the first group for 30 seconds, and
if there's no answer, ring groups 1-2 for 30 seconds.  If no answer, ring
groups 1-3 for 30 seconds, and if still no answer, ring all 4 groups until
the call is answered.

What do I need to do to get this behavior?  If the answer involves $$, tell
me about it, I'm not afraid to spend some cash to help streamline my
business.

Thanks,

--
  Troy Settle
  Pulaski Networks
  http://www.psknet.com
  540.994.4254 ~ 866.477.5638