[Asterisk-Users] Asterisk crashing with no indication why.

[William Boehlke]

How many calls at one time? Specs of server, esp CPU, RAM and disk? SIP
calls or analog? Channel bank?

 

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Daniel Daley
Sent: Monday, July 12, 2004 12:06 PM
To: asterisk-dev at lists.digium.com; asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Asterisk crashing with no indication why.

I'm hoping someone might have seen this before because I'm just about at a
loss of what to do.  I have an asterisk system setup in a call center
environment with multiple queues. After a random uptime asterisk will
suddenly come to a partial halt where I can connect to the cli but issuing a
command such as show channels gives no response, and calls cannot be made in
or out. Calls in progress usually drop as well, but if they don't right
away, after a minute or so they will. To remedy the problem I have to do a
restart on asterisk, which of course makes all the agents have to login
again and is just a big mess.

I have agents being dynamically added to the queues via an AGI script, also
the agents are added to all queues so that they can take calls from any of
them. I'm not sure if this is important but since I use the
AgentCallbackLogin function I have all the agents inside their own context
so that I can use a macro to determine if they are on an outgoing call
(using app_checkgroup) before ringing them to prevent call waiting tones.

I've thoroughly searched the messages log, in which I have both verbose and
debug logging enabled. I've never found anything to indicate a problem, it
simply looks like calls just slow down and stop. One other thing that may be
important, I have a daemon running which stays connected to the manager api
listening for events and sending off two commands every 10 seconds, one to
get the status of the queues, and one to get the status of agents. My cvs
version is CVS-HEAD-06/24/04-06:49:37. I've looked through all the latest
cvs updates and bug reports and don't see anything that would be related. 
Has anyone seen this before, can anyone suggest anything I might try? 
With both being unable to reproduce this at will and the lack of messages or
log entries pointing to the problem I'm pretty much up against a wall.

Thank you for any help anyone can offer,

--Daniel Daley--
dan at chameleoncode.jp

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users