[Asterisk-Users] RE: What is the difference between queeu members and queue agents

[Steve]

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On Wednesday 07 July 2004 01:23 pm, Constantine Filin wrote:
> greetings -
>
> I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot
> understand what the difference between a queue member and queue agent is.

Agents would be people who's job it is to answer calls. An agent logs in 
indicating that he's now available to take calls. Asterisk then sends calls 
to each agent as they are free to take a call.

Members are those calling in and piling up in the queue, waiting for an agent 
to answer.

> Gurus, can you please explain this?
>
> When - for example - should I use "AddQueueMember" application and when
> should I use "AgentLogin" ?

You add a member when the extension he's calling is busy. An agent does a 
login when he's ready to take calls.

> Respectfully
>
> Constantine
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- -- 
Steve

"They that would give up essential liberty for temporary safety deserve
neither liberty nor safety."
                                Benjamin Franklin

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