[Asterisk-Users] * For Call Center

[empire underground]

Hi Everyone ;)


   I have posted something like this before but yeilded no solid help as of 
yet.
I am new to * and havent even setup a box for it yet as to I have no clue 
what I should go ahead and buy before wasting a few $k. Im looking to setup 
* for my office with outbound calling only with some call agents, and also 
remote agents so they can work from home. At this time im not looking to do 
Voip at all... but that will change in the future. I have a T1 with 12 
anolog lines and the rest for data (768k). I need to know what cards I 
should buy? I would also like to setup the box with 12-16 lines for outbound 
calling, and im nto trying to do (IVR). What I would like to do is make * 
either a predictive/auto dialer only. I read about a few people doing this 
when searching google but cant find the links anymore :( Aslo someone made a 
win32 program to log into * and get screen pops of all the info that was 
dialed for that # such as address, name, phone, ect... I dont realy care if 
I have to write an agi for it in linux because I hate winblows and would 
rather stay far far away from it ;) If anyone can help or point me in the 
right direction it would be much help ;)
Also I have checked wiki allready... I cant really find anything there for 
this. Also is it even possible for this? I know I would have to write a agi 
for the screen pops to popup in web browser and rout that info to the person 
logged in and waiting in that queue, I was thinking about using sql backend 
for the db and maybe writing agi to import the .csv file? Also I was 
thinking about flying someone down here to Florida if all else fails (unless 
you already live here) to maybe help setup this type of box, or even giving 
root access to the box and configuring it? because a commercial  dialer 
costs WAY too much! they want anywhere from $3500-30,000 for dialers... and 
then even pay another $1,500 for a license per agent that wil be using it! 
talk about getting raped!
thanx for all you help in advance
chris

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