[Asterisk-Users] Grandstream transfer into outer space

[Steve]

On Wednesday 25 February 2004 05:35 pm, Matthew B Marlowe wrote:
> How'd you get the # transfer feature working? :)

My transfer button worked out of the box. Then when I upgraded * in 
Nov-Dec it stopped working I have to use #.

>
>
> Sincerely,
> Matthew Marlowe
> Gear 3 Technologies, LLC
> 609.252.1155 x614
> www.gear3.com
>
>
> (00)
>
>  ><   Choose a job you love, and you will
>
> /||\  never have to work a day in your life.
> =/\=
>
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Jim
> Rosenberg
> Sent: Wednesday, February 25, 2004 5:15 PM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Grandstream transfer into outer space
>
> The Grandstream BudgeTone 101 phone has a Transfer button. This
> appears to be a "blind" transfer: once you've dialed the extension to
> which you want to transfer, the phone tries to do this and then
> "dumps you out".
>
> My question is this: Let's say I explain to my users that I don't
> want them using the Transfer button, to use # and let Asterisk
> transfer the call, or to use parking, and again let Asterisk handle
> it. But, someone forgets. They hit the Transfer button anyway. Then
> they type the wrong extension. If they had transferred using the #
> key and let Asterisk do it, Asterisk would have reacted reasonably to
> a wrong extension, but the Grandstream doesn't know about all this
> magic.
>
> So: now I've got my caller just sitting there, transferred into
> nowhere. Is there a way to pick the caller up? I haven't found a way
> to do this.
>
> When this happens the caller is still connected to "something", and
> at the Asterisk console, sip show channels shows the call. It seems
> as though there ought to be some way to "reach in" and connect to it
> ...
>
> Any ideas welcome. These Grandstream phones are kind of nice. I sure
> don't want to have to start out a new installation by *taping over*
> the Transfer button, but if there isn't a way to reach a stranded
> caller, it's deadly.
>
> -T.i.A., Jim
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