[Asterisk-Users] Understanding AgentCallbackLogin

[Matthew B Marlowe]

I believe this is what you want something similar to:

Queues.conf:
Member => Agent/000 

Agents.conf:

(I also added a patch from ?someone? To play a file before call is
accepted)

Agent => 000,,Test Agent (This agent has NO password)

Extensions.conf

[test]
Exten => 1000,1,AgentCallBackLogin(000,17325551212 at outboundcontext)
Exten => 1000,2,Hangup

(First number being the agent number, second number being the persons
cell phone number and after the @ is the context that has the dial plan
to dial that persons cell phone number)

To place a person in that queue:

Exten => 1,1,Queue(testqueue,n,t) (Option n means don't follow timeout,
continue to next step) 

The reason I do this... Most people pick there cell phone up in the
first 20 seconds or less, anything else they have no service, got voice
mail, etc.

I have multiple queue statements:

Exten => 1,1,Queue(testqueue,n,t)
Exten => 1,2,Queue(testqueue,n,t)
Exten => 1,3,Queue(testqueue,n,t)

In between each one I can have it play a file? (Sorry to keep you
holding, someone will be right with you!)

Etc.  I can add a priority 4 in this case and have a voicemail greeting
if after a total of x calls to all the agents logged in, no one accepted
the call.

This method works great.


Sincerely,
Matthew Marlowe
Gear 3 Technologies, LLC
609.252.1155 x614
www.gear3.com

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 ><   Choose a job you love, and you will
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-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Peer Oliver
schmidt
Sent: Wednesday, February 25, 2004 5:31 AM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] Understanding AgentCallbackLogin

Greg Boehnlein wrote:

> On Tue, 24 Feb 2004, Greg Boehnlein wrote:
> 
> 
>>Hello all,
>>	I have an application where I am attempting to use Agents and 
>>CallQueues to distribute inbound calls to remote users on cell phones.

>>The system works quite well, except for one annoying thing that I 
>>cannot figure out. I have read just about everything that I can find 
>>about the function, and I'm still not getting it. I've even read 
>>through the source code.
> 
> 
> Total silence? :)

Maybe nobody understands what your problem is. What is the annoying
thing you can't figure out?

rgds
pos
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