[Asterisk-Users] Agents / ackcall

[Greg Boehnlein]

On Sun, 22 Feb 2004, Matthew B Marlowe wrote:

> You should make the preackannounce option in the queue.conf file so you
> can set a different sound for each queue.
> 
> "call from tech support, press # to accept"
> 
> "call from sales, press # to accept"
> 
> (although this works great for me)

I thought about that, and to be sure, this patch is a hack. There are 
several things that could be improved:

1. It could be integrated with the queue system to allow for per-queue 
announcements, but this is more than just a trivial patch.

2. Right now, the agent is forced to listen to the entire .gsm file before 
hitting "#" as this patch has no interrupt features.

#1 is hard because the app_queue code is an Application, while chan_agent 
is actually a channel. The code that actually handles the streaming of the 
file is in the channel code. I don't know enough about Asterisk 
Architecture or design philosphy to know wether what I'm doing is breaking 
protocol, but since it is open source, people are free to comment and 
expand on it, or write something better.

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