[Asterisk-Users] Agents / ackcall

[Matthew B Marlowe]

As in, everyone uses the method you talk about (including me) the
problem is still that you can not play a text file first, only after
hitting #

If you made a patch that would let me play an audio file prompting them
to hit # to accept the call, that would be awesome. :)

I know myself and MANY others that would definitely be interested in
this.

I've already talked to Digium and they said this will be a
feature/option in the future but no set date at this time.



-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Greg
Boehnlein
Sent: Saturday, February 21, 2004 8:35 AM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Agents / ackcall

On Sat, 21 Feb 2004, Matthew B Marlowe wrote:

> This has been discussed a lot.

In what context? In the context that I'm totally wrong and it can do it,

so I should check the Wiki and Documentation kind of discussed alot?

Or, the chan_agent.c should be updated cause this is a good idea kind
and 
no one has gotten around to doing it kind of context?

Hehehe.. ;)
 
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Greg
> Boehnlein
> Sent: Saturday, February 21, 2004 1:33 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Agents / ackcall
> 
> Hello,
> 	I've been working on a proof of concept application for Asterisk
> 
> that involves delivering an inbound call to a group of users on cell 
> phones. This has ended up using the queue and agent features of
> asterisk. 
> Everything works right now, but there is some refining that I still
need
> 
> to do before I am ready to present the solution.
> 
> Is there a way, when using the "ackcall" feature for agents w/ the 
> "AgentCallbackLogin" command to have the system say "You have an
caller 
> waiting, please press # to accept this call, or simply hang up"?
> 
> Right now, the call is placed to the agent, and once they pick up they

> hear silence while Asterisk waits for them to press the # key. Once
the
> # 
> key is pressed, the "announce = " file is played (per the queue 
> definition).
> 
> In looking at the source to chan_agent.c this functionality does not 
> appear to exist.
> 
> 

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