[Asterisk-Users] Simple Call Center Setup?

Zarjazz zarjazz at quakenet.org
Sat Feb 21 05:35:33 MST 2004


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I am looking to implement a simple call center with Asterisk and I'm
scratching my head trying to work out the best setup.

Now the usual dialin / dialout setup I have no problems with. SIP phone
on each desk, * acting as the SIP proxy / PSTN gateway. User dials into
the gateway to talk to an agent (hunt group type thing), or a single
agent dials out to a specific number. That part is simple enough and
works already.

However I need to add the following feature:

Some application (asterisk maybe or a custom SIP softphone type thing)
needs to dial out to a range of numbers, once a success connection is
made I need to then transfer the call to the first free agent. The
available agents need to notify the system somehow that they are ready.
I was thinking of maybe 'parking' and then somehow inviting the remote
call to their phone.

So is something like this possible already with * or do I need to go and
start getting out my C refence manuals and do some coding?

Vince.
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