[Asterisk-Users] Dial Plan Help

[Steven Critchfield]

On Fri, 2004-12-03 at 16:12 -0500, list at ipmotel.net wrote:
> Thanks Luki,
> 
> I can't believe I overlooked that. It's working now.
> 
> Steven,
> It wasn't working because I overlooked the priority. However is it still a 
> bad idea to have ivr and extensions beginning with the same number or within 
> the same context? I've already assigned extensions and they have been 
> printed, so it won't be possible to change now.

I consider it bad because then you are waiting for the digit timeout
instead of getting an immediate response. If I hit 2 to get to your
sales department and have to wait 12 seconds for your timeout, I will
have probably pressed a couple more buttons or left.

Essentially my OPINION is that if you are in an IVR menu, your are in a
menu and those options should be short and quick to navigate. Remember
time is money especially for your customers and employees.

-- 
Steven Critchfield <critch at basesys.com>