[Asterisk-Users] Queue Announcement not until after # accept call pressed

[Tim Robinson]

Tim Robinson wrote:

> Andrew, I am looking for exactly the same thing, except using the 
> normal Dial command via Zaptel with the c option to defer answering 
> til you press the # key.  I am not a programmer but have briefly 
> looked at the code in app_dial.c and I think it is doable - just need 
> to find someone to help.
>
> I deally what we need is something like the option A(x) where it plays 
> file x after you answer - in this case after pressing the # key.  So 
> the spec is along the lines of
>
> B(x) where the file starts playing duing 'waiting for answer' phase to 
> the called party, and terminates immediately on answer.  This should 
> take another option L to loop the file.  'i.e. x is 'please press the 
> # key to accept this incoming call....please press the # key to 
> accepte...etc'
>
> Any volunteers?
>
> Rgds
>
>
> Andrew Brown wrote:
>
>> When using the callback feature on agents I notice that when the 
>> queue calls
>> one of the agents and the agent picks up the call they hear nothing 
>> until
>> pressing the # to accept the call.
>>
>> Only then does my announcement play back to the agent after which the 
>> call
>> is immediately connected.
>>
>> Is there a way to have the announcement played to the agent before they
>> press # to accept. I have ackcall=yes in agent.conf
>>
>> Can't find anything on the wiki.
>>
>> Thanks
>>
>> Andrew
>>
>>
>> [exten.conf]
>>
>> exten => s,1,Answer
>> exten => s,2,background(custom/100)
>>
>> ; Sales
>> exten => 1,1,ringing(2)
>> exten => 1,2,playback(custom/101)
>> exten => 1,3,queue(sales)
>>
>> [queue.conf]
>>
>> [default]
>> ;
>> ; Default settings for queues (currently unused)
>> ;
>>
>> [sales]
>>
>>
>> music = default
>>
>> announce = sales_queue    ; This not played until after # pressed .. 
>> How can
>> i get announce to play as soon as call answered?
>>
>> announce-frequency = 20
>>
>> strategy = roundrobin
>>
>> timeout = 15
>>
>> retry = 5
>>
>> maxlen = 0
>>
>> member => Agent/7001
>> member => Agent/7005
>>
>> _______________________________________________
>> Asterisk-Users mailing list
>> Asterisk-Users at lists.digium.com
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>  
>>
>
>