[Asterisk-Users] dialplan woes
Joshua McClintock
joshm at singlestep.com
Tue Aug 17 15:12:27 MST 2004
I'm not sure if this is your issue or not, but it looks like ext=> 1,
starts over at the bottom of the 1's. You have 1,1-10 and then 1,1 and
2 after it. I can see how asterisk might get confused if you sent your
call back to ext 1 at starting point 1 or 2.
On Tue, 2004-08-17 at 15:03, defiance wrote:
> I am making some changes to the dial plan at the request of the company
> president and have run into some problems. I have a couple of layers of
> menu's and I am not sure how to handle them.
>
> Here is how it should work (sorry for the crappy diagram)
>
> main menu
>
> --------Dial 1 for support
> | Dial 2 for special
> | Dial 3 sales
> | Dial 5 For sales
> |
> |
> |______________________________submenu
> Dial 1 for product a support
> Dial 2 for pdoduct b support
> Dial 3 for product c support
>
> My problem is that if you choose option one in the second menu it loop
> back to the first menu. I don't know how to handle this, and I'm sure it
> can be done. here is the section of extensions.conf that deals with it
>
> exten => 6666,1,Wait,2 ; Allow for PRI to grab info in facility
> exten => 6666,2,SetCallerID(Toll Free No Cpub)
> exten => 6666,3,BackGround(greeting)
> exten => 6666,4,BackGround(mainmenu)
> exten => 6666,5,Wait,5
> exten => 6666,6,Queue(tech)
>
> exten => 1,1,SetCallerID(Toll Free No Cpub)
> exten => 1,2,AGI(openclose.agi)
> exten => 1,3,GotoIf($[${STATUS} = closed]?6:4)
> exten => 1,4,GotoIf($[${STATUS} = holiday]?8:10)
> exten => 1,5,Goto(1,10)
> exten => 1,6,BackGround(nighttime-greeting)
> exten => 1,7,Goto(4,1)
> exten => 1,8,BackGround(holiday-greeting)
> exten => 1,9,Goto(4,1)
> exten => 1,10,BackGround(tech-menu)
> exten => 1,1,Playback(cpub-support)
> exten => 1,2,Hangup
> exten => 2,1,SetVar(QUEUE_PRIO=10)
> exten => 2,2,Queue(tech)
> exten => 3,1,SetVar(QUEUE_PRIO=5)
> exten => 3,2,Queue(tech)
> exten => 4,1,Hangup
>
> exten => 2,1,Wait,1
> exten => 2,2,SetCallerID(TimeIPS)
> exten => 2,3,AGI(openclose.agi)
> exten => 2,4,GotoIf($[${STATUS} = closed]?7:5)
> exten => 2,5,GotoIf($[${STATUS} = holiday]?9:11)
> exten => 2,6,Goto(1,11)
> exten => 2,7,BackGround(nighttime-greeting)
> exten => 2,8,Goto(1,28)
> exten => 2,9,BackGround(holiday-greeting)
> exten => 2,10,Goto(1,28)
> exten => 2,11,Dial(SIP/3085,15|m)
> exten => 2,12,Dial(SIP/3082,15|m)
> exten => 2,13,Dial(SIP/3006,15|m)
> exten => 2,14,Dial(SIP/3007,15|m)
> exten => 2,15,Background(sales-hold)
> exten => 2,16,WaitMusicOnHold(60)
> exten => 2,17,Dial(SIP/3085,15|m)
> exten => 2,18,Dial(SIP/3082,15|m)
> exten => 2,19,Dial(SIP/3006,15|m)
> exten => 2,20,Dial(SIP/3007,15|m)
> exten => 2,21,Background(sales-hold)
> exten => 2,22,WaitMusicOnHold(60)
> exten => 2,23,Dial(SIP/3085,15|m)
> exten => 2,24,Dial(SIP/3082,15|m)
> exten => 2,25,Dial(SIP/3006,15|m)
> exten => 2,26,Dial(SIP/3007,15|m)
> exten => 2,27,Voicemail(u3082)
> exten => 2,28,Hangup
>
> exten => 5,1,Wait,1
> exten => 5,2,SetCallerID(Sales)
> exten => 5,3,AGI(openclose.agi)
> exten => 5,4,GotoIf($[${STATUS} = closed]?7:5)
> exten => 5,5,GotoIf($[${STATUS} = holiday]?9:11)
> exten => 5,6,Goto(1,11)
> exten => 5,7,BackGround(nighttime-greeting)
> exten => 5,8,Goto(1,28)
> exten => 5,9,BackGround(holiday-greeting)
> exten => 5,10,Goto(1,28)
> exten => 5,11,Dial(SIP/3085,15|m)
> exten => 5,12,Dial(SIP/3082,15|m)
> exten => 5,13,Dial(SIP/3006,15|m)
> exten => 5,14,Dial(SIP/3007,15|m)
> exten => 5,15,Background(sales-hold)
> exten => 5,16,WaitMusicOnHold(60)
> exten => 5,17,Dial(SIP/3085,15|m)
> exten => 5,18,Dial(SIP/3082,15|m)
> exten => 5,19,Dial(SIP/3006,15|m)
> exten => 5,20,Dial(SIP/3007,15|m)
> exten => 5,21,Background(sales-hold)
> exten => 5,22,WaitMusicOnHold(60)
> exten => 5,23,Dial(SIP/3085,15|m)
> exten => 5,24,Dial(SIP/3082,15|m)
> exten => 5,25,Dial(SIP/3006,15|m)
> exten => 5,26,Dial(SIP/3007,15|m)
> exten => 5,27,Voicemail(u3082)
> exten => 5,28,Hangup
>
> exten => 7,1,Wait,1
> exten => 7,2,SetCallerID(TimeIPS)
> exten => 7,3,AGI(openclose.agi)
> exten => 7,4,GotoIf($[${STATUS} = closed]?7:5)
> exten => 7,5,GotoIf($[${STATUS} = holiday]?9:11)
> exten => 7,6,Goto(1,11)
> exten => 7,7,BackGround(nighttime-greeting)
> exten => 7,8,Goto(1,28)
> exten => 7,9,BackGround(holiday-greeting)
> exten => 7,10,Goto(1,28)
> exten => 7,11,Dial(SIP/3085,15|m)
> exten => 7,12,Dial(SIP/3082,15|m)
> exten => 7,13,Dial(SIP/3006,15|m)
> exten => 7,14,Dial(SIP/3007,15|m)
> exten => 7,15,Background(sales-hold)
> exten => 7,16,WaitMusicOnHold(60)
> exten => 7,17,Dial(SIP/3085,15|m)
> exten => 7,18,Dial(SIP/3082,15|m)
> exten => 7,19,Dial(SIP/3006,15|m)
> exten => 7,20,Dial(SIP/3007,15|m)
> exten => 7,21,Background(sales-hold)
> exten => 7,22,WaitMusicOnHold(60)
> exten => 7,23,Dial(SIP/3085,15|m)
> exten => 7,24,Dial(SIP/3082,15|m)
> exten => 7,25,Dial(SIP/3006,15|m)
> exten => 7,26,Dial(SIP/3007,15|m)
> exten => 7,27,Voicemail(u3082)
> exten => 7,28,Hangup
>
>
> Thanks,
> Chris Locke
> Systems Administrator
> Stratitec INC
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