[Asterisk-Users] Asterisk and ACD system

[George Lin]

Hello List,

I would like you to help me on solving our problem. Our possible deployment
is as follows:


PSTN --- asterisk ---------- PBX ACD system -------- phone set

I would like to know is there any way to let asterisk know which agent picks
the phone call via the ACD system. can it be obtained via PBX CDR or
signalling between pbx and asterisk or asterisk can know from the call set
up ??


Regards,

George Lin