[Asterisk-Users] re: call center design question

[McAughan, Matt]

If Rememdy is web based use "screen-scraping". Pass the information from
Asterisk to the desktop PC using any of the methods mentioned in this
thread. Then launch the URL, navigate to the user search URL, populate the
fields required with the data sent, simulate a submit click, and presto the
caller data is on the screen. 

In a Windows environment this is easily accomplished with IE using the DOM
or a browser control. For Asterisk use any of the data pass methods
described in this thread and perhaps Netscape but screen scraping is your
answer to interfacing any web based app.


Example code for Windows....

	public sub event_incomingcall(strCallerId)


		set objBrowser = new
CreateObject("InternetExplorer.Application")

		objBrowser.Navigate("http://yourticketsystem/index.htm")

		' simulate a user login
		objBrowser.Document.Forms(1).username.value = "user"
		objBrowser.Document.Forms(1).password.value = "password"
		objBrowser.Document.Forms(1).submit.click()

		' click the search button
		objBrowser.Document.Forms(1).search.click()

		' enter the search info
		objBrowser.Document.Forms(1).phonenumber.value = strCallerId
		objBrowser.Document.Forms(1).submit.click()
	
		' scrape complete caller data on screen
	
	end sub

-----Original Message-----
From: Ben [mailto:bbbbben77 at yahoo.fr]
Sent: Wednesday, September 17, 2003 10:57
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] re: call center design question


> Rich Adamson a écrit :
> 
> >Would like to deploy * in a small help desk environment (five to ten
> >people) using call queues and some sort of CTI interface to pop Remedy
> >screen data in front of the help desk person receiving the call. Data
> >to be popped would be based on CallerID.
> >
> >Anyone doing something similar?
> >
> >Anyone interfacing to an external Remedy system?
> >
> >Any reference sites that I could read/learn more of the requirements
> >and/or 10,000 foot implementation?
> >
> >Rich
> >
> >
> >
> >
> >_______________________________________________
> >Asterisk-Users mailing list
> >Asterisk-Users at lists.digium.com
> >http://lists.digium.com/mailman/listinfo/asterisk-users
> >  
> >
> I deployed a small call center using Gnophone as the screen data, 
> together with dial + URL. Basically when the operator answers someone 
> from the queue, an URL is pushed and displayed in Gnophone; this is 
> quite simple as it is only web technology. The limitation is that no 
> data is displayed until the called is transfered.


I would really like to have more info about this!
Is it possible?
BTW Gnophone uses IAX. Does anybody knows if there is a good IAX softphone
for 
Windows?

Ben
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