[Asterisk-Users] call center design question

[TC]

>I'm not sure I understood your question.
typos b4 :)

>As far as I know, listening to the manager interface wouldn't give me
>enough information. At the moment where the call is transferred, the
>client has already browsed through a couple of menus, setting some
>variables. The AGI sends the content of these variables to the client.
What is it you need besides the callerid / name, is it queue information ??

Just wondering the real reason for using a custom chgs
as opposed to a 1  or 2 lines of custom code to raise another
manager event with the variables of interest that you want for the trigger
??
I would of thought its easier to add some custom events to the app/channels
that spew out the manager interface that having large amts of custom code
on top, the base asterisk app_blah or chan_blah srcs.