[Asterisk-Users] call center design question

[Paulo Mannheimer]

I'm not sure I understood your question. 

As far as I know, listening to the manager interface wouldn't give me
enough information. At the moment where the call is transferred, the
client has already browsed through a couple of menus, setting some
variables. The AGI sends the content of these variables to the client.

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of TC
Sent: September 16, 2003 7:39 PM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] call center design question


>Sure, here it it goes.
>When a call is about to be transferred to that extension, an * AGI 
>sends the client all information that was programmed to be transferred.

>We had to patch app_queue.c to do this (giving it the ability to call 
>an AGI just before a call is being answered by a queue member
Having gone down this route now, and the benefit of hindsight ... what
advantage do you find with made to * channel/app 
vs. listening on events from the manager interface
then doing your client communication when getting the correct state msg



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