[Asterisk-Users] call center design question

[Paulo Mannheimer]

Hi Rich,

We have done this before. We basically developed a small client that
sits on every machine and communicates with * to get information about
an incoming call. Contact me off-list and I will be glad to tell you
more about the entire solution.


-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Rich Adamson
Sent: September 16, 2003 1:39 PM
To: Asterisk-users-list
Subject: [Asterisk-Users] call center design question



Would like to deploy * in a small help desk environment (five to ten
people) using call queues and some sort of CTI interface to pop Remedy
screen data in front of the help desk person receiving the call. Data to
be popped would be based on CallerID.

Anyone doing something similar?

Anyone interfacing to an external Remedy system?

Any reference sites that I could read/learn more of the requirements
and/or 10,000 foot implementation?

Rich




_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users