[Asterisk-Users] Cisco 7960 + SIP

[Steve Creel]

For anyone who's interested,

I called Cisco at 800-213-1542 and talked to a "Service Contract Sales
Representative" for a "Smartnet SNT 8x5xNBD" on my 7960.  It was $8/yr,
charged to my credit card, and I had my CCO access four hours from the
time I'd called.  You will need to have the serial number from the phone.

Buy the SMARTnet, it just makes life so much easier.


Steve




On Fri, 12 Sep 2003, David C. Troy wrote:

>
>What is the best number to call (in the US) to get setup with this
>support?  I wish Cisco would just make this stuff purchasable over their
>website.  I'd pay $8/yr if they didn't make it so complicated.  As it is I
>have to take my Cisco rep out to breakfast to find anything out...
>
>Dave
>
>> Hi Shaun and anyone else looking for Cisco images,
>>
>> I don't know what the support contract would cost on a 7960 for the
>> Cisco TAC, but for the ATA186 it's a great, big $8/year. This gives you
>> access to the Cisco TAC, images, and support team which do a fantastic
>> job of follow-through.
>>
>> So I would recommend calling them and asking about the support contract
>> for your particular phone.
>>
>> If you're too cheap to pay the fees, you can always find a service
>> provider that supports the device and do a tftp cross-grade, upgrade,
>> etc. of the firmware. iConnect, Nikotel, etc all support the ATAs, but
>> not the 7960s.
>>
>> The only catch is if you bought the device second-hand. Then there is
>> the chance that your device is ineligible for support.
>>
>> On Friday, September 12, 2003, at 08:11  AM, Shaun Ewing wrote:
>>
>> > Hello again,
>> >
>> > After doing some searching of the list archives, I came across a
>> > message by
>> > John Todd posted back in July ()
>> >
>> > To cut a long story short, to be able to use SIP on my phone, I need to
>> > P0S30203.bin image.
>> >
>> > Is there anyway of getting this image without getting a Cisco SMARTnet
>> > agreement?
>> >
>> > -Shaun
>> >
>> > ----- Original Message -----
>> > From: "Shaun Ewing" <asterisk at ewing.dropbear.id.au>
>> > To: <asterisk-users at lists.digium.com>
>> > Sent: Friday, September 12, 2003 3:58 PM
>> > Subject: [Asterisk-Users] Cisco 7960 + SIP
>> >
>> >
>> >> Hello all,
>> >>
>> >> I know this isn't strictly Asterisk, but I'm sure that there are more
>> > people
>> >> here using the Cisco 7960 w/ SIP, so I thought I'd post here.
>> >>
>> >> I've just bought a Cisco 7960 phone to use with Asterisk. It came
>> >> with the
>> >> CallManager image on it.
>> >>
>> >> I've got the 4.4 SIP images (P0S3-04-4-00).
>> >>
>> >> If I put "P0S3-04-4-00" in the OS79XX.TXT file, the phone downloads
>> >> this
>> >> fine (watching TFTP server debug).
>> >>
>> >> It then proceeds to request P0S3-04-.bin. I don't know why. Naturally
>> >> this
>> >> file isn't found.
>> >>
>> >> I tried renaming the file to P0S3-04-.bin. The phone then downloads
>> >> around
>> >> 80% before aborting.
>> >>
>> >> I hope somebody might be able to shed some light on the situation. Any
>> > help
>> >> would be greatly appreciated.
>> >>
>> >> Thanks,
>> >> Shaun
>> >>
>> >> _______________________________________________
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>> >> Asterisk-Users at lists.digium.com
>> >> http://lists.digium.com/mailman/listinfo/asterisk-users
>> >
>> > _______________________________________________
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>> > Asterisk-Users at lists.digium.com
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>> >
>>
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>
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___________________________________________________________
Steve Creel                                screel at turbs.com