[Asterisk-Users] app_queue input needed...

Brian West brian at bkw.org
Fri Sep 5 13:14:39 MST 2003


> The second method, where a "sliding window" average of wait times in
> the last X minutes is used as the sample base is a bit more
> difficult, but after some thought I am think it will provide a more
> accurate number.  Note that an unanticipated result of this method
> may be that some callers hear their queue wait time increase instead
> of decrease, which may have unpredictable results on customers. :-)

I think when they first enter the queue will be fine and even better than
trying to recalc the callers estimated wait time.

bkw




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