[Asterisk-Users] real billing time for a call

[Richard Lyman]

is you used the queue app, don't you also see a 20 sec event for that ?

asterisk at analitica.md wrote:

>hello,
>
>I am working with asterisk and looking for some stats about operators,
>then i've found that there is no real time of the call in asterisk when i
>use an autoattend context.
>
>looking into the cdr.c i can see that applications can call a ¨set
>destination¨ or something to update the CDR record so you can know the
>real destination of the call, but i can't found something to make the
>apps(queue,dial, etc.) to update also the real time of the answer for that
>call.
>When the exten,s,1, is executed the answer time is setted and it remains
>that way, so if for example, a person dials a PBX, the autoattend starts
>telling him about the menu and the extensions and the person just dial an
>extension, lets say it took him 15 secs, then the Dial app is executed,
>for example it could be a queue app, and the extension start ringing, for
>lets say 5 sec and we have 20 secs so far and no real answer for that
>call, when anotehr person actually answers the call and they talk about 20
>secs, the CDR will tell me that the specific call i'm talking about had 40
>secs with 40 secs billables, when the real thing is that it was 20 secs
>what the real call last, i mean for real when a person actually gives
>attention to the caller.
>
>anyone has opinions?
>
>i think it could be very usefull, cause sometimes you need to know, for
>example, if operators are answering the calls for real or not, or if they
>just let it ring. with actual statistics.. i can't know that.
>
>
>thanks in advance.
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