[Asterisk-Users] IVR Questions?

Joe Dennick joe at dennick.net
Sun Oct 5 17:53:33 MST 2003


I'm fairly new to Asterisk, but I've been searching the archives
extensively and haven't seen much information on using IVR for more than
menus.  I'd like to prompt a caller to enter his ID (employee, customer,
account, etc). The business use I have in mind requires a five-digit ID.
Then I need to be able to capture the ID entered, validate it (probably
by playing it back with say-digit) and then store the five-digit ID into
a variable that I can pass to another program.  
 
Obviously, what we're aiming for is CTI.  Once I have the Customer ID, I
should be able to grab that customer's information from a database and
pass it along with the call to the next available agent in a queue.  
 
I've noticed that its pretty easy to incorporate perl scripts into
Asterisk, but I haven't seen an answer to capturing dialed digits.

Thank you for your help!
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