[Asterisk-Users] receptionist application for asterisk?

[Gary]

Basically for this type of application you really need an manager
interface for the recptionist (ala gastman, but more tuned to a
business type enviroment). Mention has been made of this several times
on the list but no public results yet.

This is really just a call center application which actually if you
look at the specs of the reward for winiax I think i covered some of
the requirements (slightly) there as well.

On Fri, 30 May 2003 20:23:32 -0400, Joe Antkowiak wrote:

>You could do this with a combination of some adsi phones + custom scripts +
>even changing the caller id name when a call is received to the company the
>call should be answered as...
>
>If you need any help, just reply...
>
>-----Original Message-----
>From: asterisk-users-admin at lists.digium.com
>[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of John Sellens
>Sent: Friday, May 30, 2003 7:57 PM
>To: asterisk-users at lists.digium.com
>Subject: [Asterisk-Users] receptionist application for asterisk?
>
>I've tried searching the archives but come up empty.
>
>I'm looking for a "receptionist" application, that could be used
>in a business center.  Lots of different incoming phone numbers
>(200+), all need to be answered in a different way, by a human.
>This is typically enabled with a terminal of some form that pops
>up the company and contact information for the called number, and
>a keyboard interface that allows the recptionist/operator to park
>and retrieve calls, toss to voicemail, hangup, forward, etc.
>
>I think I have some ideas on how this could be done, but I hate
>reinventing the wheel.  Does anyone know of code (free or commercial)
>that implements this sort of thing for asterisk?
>
>Thanks very much for any pointers, hints, suggestions, etc.
>
>John
>jsellens at generalconcepts.com
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