[Asterisk-Users] Music on hold, Call Parking, etc

[Andy Powell]

It's set up by default, I did have a problem with dtmf tones being detected so I modified my parking.conf to this:

[general]
parkext => 701                          ; What ext. to dial to park
parkpos => 702-720                      ; What extensions to park calls on
context => parkedcalls                  ; Which context parked calls are in
parkingtime => 45                       ; Number of seconds a call can be parked for (default is 45 seconds)

add 

include=parkedcalls

into your context

now all you do is transfer the call (using #) to extension 701 and * tells you which number from 702 to 720 it's put the call on. All you do then is dial the number that it told you and you have your caller back.

HTH

Andy



*********** REPLY SEPARATOR  ***********

On 13/05/2003 at 23:56 Uriel Carrasquilla wrote:

>SOLD.  I want to park my calls (no valet parking here please).
>DO you have an example?
>URiel
>
>-----Original Message-----
>From: asterisk-users-admin at lists.digium.com
>[mailto:asterisk-users-admin at lists.digium.com]On Behalf Of Andy Powell
>Sent: Tuesday, May 13, 2003 4:58 PM
>To: asterisk-users at lists.digium.com
>Subject: Re: [Asterisk-Users] Music on hold, Call Parking, etc
>
>
>
>On 13/05/2003 at 16:19 Derek Beaumont wrote:
>
>>Ok, this falls under the newbie category:
>>
>>Has anybody created any documentation on using musiconhold or call
>parking?
>>I have found sample config files for musiconhold, but I'm not sure how
>>they work.
>>
>
>Don't think there is any, not that I've seen
>
>
>>How do I then set up this feature in extensions.conf?
>>I can't seem to find an example of what I'm looking for (or I am not
>>understanding the examples that I find .... my money is on the latter).
>
>Music on hold normally takes place when a cal goes on hold (oddly enough)
>however you can set up an exten that you can call to make sure it's working
>
>
>exten => 3000,1,Ringing
>exten => 3000,2,Answer
>exten => 3000,3,MusicOnHold,default
>
>in this case if you call exten 3000 you get music on hold. You need to make
>sure that you have mpg123 in /usr/bin and make sure it's a recent version
>like
>0.59r.
>
>When I do a ps -aux on my machine I actually have 6 copies of mpg123
>running.
>
>>
>>Do you just hit the hold button and then the person should hear the music,
>>or do you need to enter an extension to place a call on hold?
>
>It depends on the phone, for example I use # on my snom 100's for the
>transfer
>button, the caller gets music on hold then too...
>
>
>>Also, what exactly is call parking, and how is it different from holding a
>>call?
>
>Call parking is a really nice feature for any phone system, tech support
>engineers working late at night would find it hard to live without.
>
>Imagine the scene, you're on your own in the office. Your desk is on the
>2nd floor and the computer room is on the 4th. You are working late to fix
>a problem on one of the servers, but you need some help. You call another
>support team - they say they are busy but will call you back in 5 minutes.
>
>When they call you back they ask you to fiddle with the server.
>
>So, now you have a number of options
>
>
>1. Say "hang on", run up stairs and do what they ask then run back and say
>"done that" only to hear them ask you to do somehting else.
>
>2. Say "hang on, I'll transfer the call upstairs", you transfer the call to
>the computer room, run up stairs,pick up the phone in the computer room,
>run
>downstairs hang up, run upstairs and talk to the support team.
>
>3.  Say "hang on, I'll transfer the call upstairs", you park the call, hang
>up, run upstairs to the computer room and pick
>up the parked call.
>
>Parking allows you to tranfer the call to a 'fictional' extention that will
>hold it until you unpark it (or they hang up)
>
>Call parking is a wonderful thing... embrace it with open arms
>
>HTH
>
>Andy
>
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