[Asterisk-Users] Sample for Queues/Agents

[Adam Goryachev]

Could someone please send some samples of the following three files in use
together:

queues.conf
agents.conf
extensions.conf

hopefully with a description of how they are supposed to work also?

ie,
user picks up the handset (internal extension)
dials say 3000 which goes to AgentLogin
enter their extension and password
Hangup and wait for phone to ring
Phone rings, they pick up and speak to the caller
Hang up phone
Eventually, pick up phone, dial extension <?> to logout
Hang up phone

How does * know which physical extension the agent is on? It isn't
configured anywhere, or is it automatically stored based on the extension
you registered from?

Can this also work where you can define an agent which is actually a mobile
phone ? (ie, asterisk would need to dial an outside line to reach the
extension/agent)??

Ideally I want four 'agents'.
Three are various extensions in the office, and depending on if the person
is there or not (logged in) depends on whether that extension is 'tried'...
One additional extension which is actually a mobile phone, tried only if
there are no available agents logged in, perhaps after a timeout as well
(ie, must hold for 30 seconds, still no available agent so transfer to
mobile)...

Is this possible even??

Thanks,
Adam