[Asterisk-Users] Wrap-up

[Mark Spencer]

In principle, agent_call is supposed to return almost immediately.

Mark

On Wed, 18 Jun 2003, TC wrote:

> I found a similar issue
> I change'd the chan_agent so that an agent must "press any key to continue"
> b4 the agent is actually connected to the next call
> its just a couple line patch
>
> --- chan_agent.c 2003-06-18 15:26:18.000000000 -0700
> +++ chan_agent.std 2003-06-18 07:15:08.000000000 -0700
> @@ -220,6 +220,7 @@
>
>  static int agent_call(struct ast_channel *ast, char *dest, int timeout)
>  {
> +        int d;
>   struct agent_pvt *p = ast->pvt->pvt;
>   int res = -1;
>   ast_pthread_mutex_lock(&p->lock);
> @@ -250,8 +251,12 @@
>   }
>   if( !res )
>   {
> -  /* Call is immediately up */
> -  ast_setstate(ast, AST_STATE_UP);
> +                d = ast_waitfordigit(p->chan, 5000);
> +                if ( d > 0)
> +          /* %TC Call is immediately up */
> +                ast_setstate(ast, AST_STATE_UP);
> +                else
> +                    res = 0; /* nothing timed out */
>   }
>   CLEANUP(ast,p);
>   ast_pthread_mutex_unlock(&p->lock);
>
>
>
> -----Original Message-----
> From: Jim Friedeck <asterisk at carhil.com>
> To: asterisk-users at lists.digium.com <asterisk-users at lists.digium.com>
> Date: June 18, 2003 1:29 PM
> Subject: [Asterisk-Users] Wrap-up
>
>
> >Is it possible to specify a 'wrap-up' time in a queue so agents will
> >have a specified amount of time to complete tasks between calls unless
> >they hit a key on the phone? As it is they can recieve a call moments
> >after they hang up with no 'down time'. Thanks
> >
> >Jim Friedeck
> >
> >_______________________________________________
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> >Asterisk-Users at lists.digium.com
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>
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