[Asterisk-Users] Call queues for phone operator

[TC]

>Hi.
>
>I was wondering how can I make incoming calls to wait if the phone
>operator is busy. I've 8 incoming lines, with 30 extensions.
>What I need is if the operator is busy with call nr #1 , the new
>incoming call waits until the op. is free.
>Looking into app_queue seems the way to go.
Thats correct
>So I want to ask if I'm right or wrong:
>and when a call arrives, dial the operator and if he's busy,
>fire up app_queue .
NO agents log into an agent q their phone is OFF-HOOK always
thus if you Dial that agent ext it is always busy
>So what I expect, when the operator hangs up, his phone
>will automagically rings playing the announce "from-queue" and
>bridge it with the call that's waiting.
the agent will just hear beep beep & the optional announcement
on the handset/speakerphone or headset
then the inbound caller is bridged