[Asterisk-Users] Remote Agents

[Derek Barber]

Hi,

First a little background: the company that I work at have currently
been using a Windows-based PBX solution called Televantage.  We are
primarily a linux-based development shop but originally went with
Televantage on the recomendation of someone who no longer works with
us.  Suffice to say, we have not been happy with that solution and I
have been investigating Asterisk as a replacement to that product.  

I have recently ordered and recieved the Developers Kit (TDM), and have
got a working system up an running with one extension.  So far I have
really enjoyed working with Asterisk, however I have a few questions
about some features.

One of the key features we need is the Remote Agent, I am not sure how
this works and was wondering if someone could give me some information
on that.  We would like to have calls routed through Asterisk to remote
agents at home and then have a screen-pop on their PCs that would give
details of the incoming call.  We have an ISDN PRI connection through
which the calls will be routed.

My other question is concerning the scability of Asterisk - what sort of
stats are there on how Asterisk can scale?  Also, is there some
distributed architecture features?  I would like to be able to scale
Asterisk over multiple servers and databases, does anyone have any
information on whether this can currently be done with Asterisk and if
so, how it would be accomplished?

If anyone could give some information about this it would be greatly
appreciated.

Many thanks,
Derek