[Asterisk-Users] Extension and phone management best practices??

[Devon Henderson]

Being a relative Asterisk newbie, I may be wrong.. but as far as I can tell,
it doesn't.  The standard queue/agent logic requires that you assign an
extension to a phone.

Someone correct me if I'm wrong, please. :)

- Devon


-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com]On Behalf Of Brian West
Sent: Wednesday, August 13, 2003 10:10 AM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Extension and phone management best
practices??


AgentLoginCallback does this doesn't it?

On Wed, 13 Aug 2003, Steven Critchfield wrote:

> On Wed, 2003-08-13 at 11:28, Devon Henderson wrote:
> > We're still in the planning stages of our Asterisk implementation, but
we
> > have a requirement that the extension be mapped to a user, with the
phone as
> > a variable (we have hot seats in our contact center, and we also have
agents
> > that work both from remote locations and our contact center).
> >
> > So, I am also very interested to see what everyone has to say about
this.
>
> All of this can be done in a very simple dbapp or agi app. BAsically all
> you need is a way to identify the user and the channel they are on. Then
> you just consult your data store for the mapping.
>
> So your basic app should need a login script, a logout script, and a
> translation extension logic.
>
> login script should look to see if another user had logged in at that
> phone and disable that login. logout script can make the mapping invalid
> so dial will jump to voicmail. Your extension logic would just need to
> be a pattern match on your extensions, and a lookup of the extension in
> the data store, retrieving the current mapping and attempt to dial the
> phone listed. Might even want to include the technology in your mapping
> as it will let you go SIP, H323, IAX, and Zap channels.
> --
> Steven Critchfield  <critch at basesys.com>
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users