[Asterisk-Users] app_queue, fewestcalls and leastrecent logic

[Brian West]

I think we are starting to see what type of logic people are wanting in
fewestcalls and leastrecent strategy.

bkw

On Sun, 10 Aug 2003, Richard Lyman wrote:

> i disagree, instead of thinking 'fallback' how about 'order' the agents
> (by effecting the 'metric') so you 'target' the agent you want first
> then if fail they go right to the next one in the 'ordered' list.
>
> Brian West wrote:
>
> >leastrecent suffers the same fait as fewestcalls onlying ringing the
> >leastrecent agent over and over endlessly.  It should have a fallback
> >option.
> >
> >roundrobin with leastrecent first
> >roundrobin with fewestcalls first
> >
> >I would like to see a roundrobin with leastbusy first option.
> >(just because you have taken less call or leastrecent doesn't mean you
> >haven't been a busy agent!)
> >
> >I'm sure better autologoff logic as per my first email would be a great
> >idea also.
> >
> >bkw
> >
> >On Sun, 10 Aug 2003, Richard Lyman wrote:
> >
> >
> >
> >>well if you ask me, the leastrecent part would work if you reversed the
> >>logic on the metric.
> >>
> >>my other last_used mod would do a time_t on that agent the last time it
> >>was 'tried' (ast_request'd) then (i was using arrays) qsort so that (new
> >>agents) '0' would be on top, and the agent that got the most recent
> >>attempt would be on the bottom '1057174447' (below is an example)
> >>
> >>    -- sorted agent array: 317 last_used: 0
> >>    -- sorted agent array: 318 last_used: 0
> >>    -- sorted agent array: 319 last_used: 0
> >>    -- sorted agent array: 300 last_used: 1057174447
> >>
> >>that way, (for leastrecent anyway), you are always working with a full stack of agents.
> >>
> >>
> >>
> >>Brian West wrote:
> >>
> >>
> >>
> >>>First of all I would like to thank Mark for getting roundrobin to go
> >>>roundrobin.  Good job.
> >>>
> >>>Now we have some options here for leastrecent and fewestcalls strategy. It
> >>>needs some work on the logic and Mark recommend that I ask the list and
> >>>get some input before he makes any changes to it.
> >>>
> >>>fewestcalls from what I have seen would always ring the agent with the
> >>>fewestcalls first then go into roundrobin if that agent didn't answer.
> >>>
> >>>Next new caller would ring fewestcalls agent first then start roundrobin.
> >>>
> >>>What do you think should happen in fewestcalls?  Right now it just rings
> >>>the agent with the fewestcalls over and over with current app_queue logic.
> >>>
> >>>leastrecent from what I have been looking at will ring the agent that has
> >>>least recently take a call first then if they don't answer go into
> >>>roundrobin.  Then the next new call coming from queue would first go to
> >>>the leastrecent first then try every agent in roundrobin till answered
> >>>then starting over again.  New caller from queue hits leastrecent agent
> >>>first.
> >>>
> >>>Same thing happens in leastrecent strategy. The leastrecent agent will
> >>>ring over and over with current app_queue logic.
> >>>
> >>>Now some of you might recommend autologoff options.  But that also might
> >>>need some work.  I don't want to log off an agent for not answering the
> >>>phone only once.  So here is how I would like to see autologoff work.
> >>>
> >>>Example:
> >>>queue timeout = 20
> >>>agent autologoff = 60
> >>>
> >>>The agent would have to not answer their phone 3 times in a row to get
> >>>logged off.  As it stands now they did not answer just once and get logged
> >>>off.  Thus allow for an employee to use the excuse for not working when
> >>>they should be logged in and taking calls.
> >>>
> >>>Unless i'm wrong here.
> >>>
> >>>Please post your input on these options and how you would like them to see
> >>>them function function.
> >>>
> >>>Thanks,
> >>>Brian
> >>>CWIS Internet Services
> >>>
> >>>
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> >>>
> >>>
> >>>
> >>>
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