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<P><SPAN class=452030821-29092006><SPAN class=521011421-29092006><FONT face=Arial size=2>Kiran:</FONT></SPAN></SPAN></P>
<P><SPAN class=452030821-29092006><FONT face=Arial size=2>You should be able to
set a low threshold rejection value. When you say Human Resources the
engine will return the best match<SPAN class=521011421-29092006> from the
grammar. You can get a match even though Human Resources is not in the
grammar</SPAN>. There is a confidence score which <SPAN class=521011421-29092006>indicates</SPAN> the probability<SPAN class=521011421-29092006> that the engine is correct.</SPAN> The engine
will assign a low confidence score if the best match and the utterance are poor
fits. A<SPAN class=521011421-29092006>s</SPAN> <SPAN class=521011421-29092006>a rule of thumb you can
safely </SPAN>reject <SPAN class=521011421-29092006>when confidence
scores are below</SPAN> 450.</FONT></SPAN></P></DIV>
<DIV align=left><SPAN style="FONT-SIZE: 12pt"><FONT face=Arial size=2>
<DIV align=left><FONT face=Arial size=2>Kyle Danielson</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Project Manager</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>P: 877-977-0707</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>F: 858-707-7072</FONT></DIV>
<DIV align=left><A title=mailto:Laura@LumenVox.com href="mailto:Laura@LumenVox.com"><FONT size=2><FONT face=Arial>Kyle@LumenVox.com</FONT></A></FONT></DIV>
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