I can backup Raúl on this one.<div><br></div><div>Today, one of my clients reported me exactly the same issue (and I verified it): when you use Axtel to dial to Telmex voicemail, you hear no greeting. However, if you press # as if you finished recording your message, then you start hearing the voice prompts from Telmex to verify or rerecord your message.<div>
<br></div><div>I should be able to provide debug on this, just let me know which settings to enable in order to provide you with accurate debugging.</div><div><br></div><div>Regards,</div><div><br clear="all"> Christian Cabrera<br>
<br><br><br><div class="gmail_quote">2010/11/30 Raúl Torres Duque Vázquez Aldana <span dir="ltr"><<a href="mailto:rtorresduque@finantek.com">rtorresduque@finantek.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
No, on the Axtel trunks when the message time limit is reached you can hear<br>
message options prompts from Telmex<br>
<br>
-----Original Message-----<br>
<br>
Date: Tue, 30 Nov 2010 18:00:41 -0500<br>
From: Moises Silva <<a href="mailto:moises.silva@gmail.com">moises.silva@gmail.com</a>><br>
Subject: Re: [asterisk-r2] Elastix 2 with Sangoma A104, A101 cards<br>
Axtel and Telmex trunks not opening called party voicemail<br>
To: <a href="mailto:asterisk-r2@lists.digium.com">asterisk-r2@lists.digium.com</a><br>
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<<a href="mailto:AANLkTimeZJCb8ojJLt1EpANc3ML3xhRFN8xsn5k9bCFg@mail.gmail.com">AANLkTimeZJCb8ojJLt1EpANc3ML3xhRFN8xsn5k9bCFg@mail.gmail.com</a>><br>
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<br>
2010/11/30 Ra?l Torres Duque V?zquez Aldana <<a href="mailto:rtorresduque@finantek.com">rtorresduque@finantek.com</a>><br>
<br>
><br>
><br>
The system works fine in general but we have an issue that is wasting a lot<br>
> of agent time in this particular call center.<br>
><br>
> All calls placed to Telmex numbers with voicemail activated (which<br>
> basically, all telmex numbers have voicemail activated nowadays) present<br>
> this behavior when the call is answered by the Telmex voicemail:<br>
><br>
><br>
><br>
> On Axtel trunks, when the voicemail is supposed to play the initial<br>
> greeting (wheter it has been customized or it has the Telmex prompt), the<br>
> call appears as connected but with no audio. The call is connected alright<br>
> because if you press any button, you will hear voicemail options (Telmex<br>
> prompts) but the fact that the agent doesn?t hear the opening greeting has<br>
> been disturbing to their operation.<br>
><br>
><br>
><br>
> On the Telmex trunk is even worse, the phone rings normally up to the time<br>
> when the voicemail should open and then you get the ?all the circuits are<br>
> busy? prompt from Asterisk and then the line is disconnected.<br>
><br>
><br>
><br>
> I?ve tried different wanpipe and dahdi configurations but (when I don?t<br>
> break it) the result is always the same, so any help would be greatly<br>
> appreciated.<br>
><br>
><br>
><br>
><br>
Are you saying that, on Axtel trunks, the call will stay up with no audio<br>
indefinitely unless you press a digit?<br>
<br>
Moises Silva<br>
Senior Software Engineer<br>
Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6<br>
Canada<br>
t. 1 905 474 1990 x128 | e. <a href="mailto:moy@sangoma.com">moy@sangoma.com</a><br>
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