[asterisk-r2] Elastix 2 with Sangoma A104, A101 cards Axtel and Telmex

Tue Nov 30 23:32:28 CST 2010

No, on the Axtel trunks when the message time limit is reached you can hear
message options prompts from Telmex

-----Original Message-----

Date: Tue, 30 Nov 2010 18:00:41 -0500
From: Moises Silva <moises.silva at gmail.com>
Subject: Re: [asterisk-r2] Elastix 2 with Sangoma A104, A101 cards
	Axtel and Telmex trunks not opening called party voicemail
To: asterisk-r2 at lists.digium.com
Message-ID:
	<AANLkTimeZJCb8ojJLt1EpANc3ML3xhRFN8xsn5k9bCFg at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

2010/11/30 Ra?l Torres Duque V?zquez Aldana <rtorresduque at finantek.com>

>
>
The system works fine in general but we have an issue that is wasting a lot
> of agent time in this particular call center.
>
> All calls placed to Telmex numbers with voicemail activated (which
> basically, all telmex numbers have voicemail activated nowadays) present
> this behavior when the call is answered by the Telmex voicemail:
>
>
>
> On Axtel trunks, when the voicemail is supposed to play the initial
> greeting (wheter it has been customized or it has the Telmex prompt), the
> call appears as connected but with no audio. The call is connected alright
> because if you press any button, you will hear voicemail options (Telmex
> prompts) but the fact that the agent doesn?t hear the opening greeting has
> been disturbing to their operation.
>
>
>
> On the Telmex trunk is even worse, the phone rings normally up to the time
> when the voicemail should open and then you get the ?all the circuits are
> busy? prompt from Asterisk and then the line is disconnected.
>
>
>
> I?ve tried different wanpipe and dahdi configurations but (when I don?t
> break it) the result is always the same, so any help would be greatly
> appreciated.
>
>
>
>
Are you saying that, on Axtel trunks, the call will stay up with no audio
indefinitely unless you press a digit?

Moises Silva
Senior Software Engineer
Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6
Canada
t. 1 905 474 1990 x128 | e. moy at sangoma.com
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