[asterisk-ha-clustering] Queue clustering

[Gaetan Duchaussois]

Hello,
i looked a vicidial but it looks fine for agent who call for campains
but where are in the case of a hotline.
We found yesterday a solution buying a redfone and as we control the
softphone on stations to re-login the agents in a case of a failure
which can be detected by a cut of the communication which remains all
the login time between the softphone and the Asterisk.
It's for now only conceptual as we don't have yet the redfone box.

I will post more details when we set up this solution

Gaëtan

Matt Florell wrote:
> Hello,
>
> I have set up several systems using VICIDIAL to do multi-server
> Queues(inbound/outbound/blended). It is not "Asterisk Queues", but it
> is using VICIDIAL's queueing system and it is still Open Source and it
> is very scalable. One of the larger setups has 8 servers and 30 T1
> lines and the calls balance across the agents on all of the servers.
>
> MATT---
>
> On 3/6/08, Leandro Caetano Gonçalves Lustosa <lcaetano at gmail.com> wrote:
>   
>> I'm trying to do the same. Let's exchange experience!
>> I'm starting now and I hope to put many doubts and successful cases in this
>> list!
>> Regards,
>>
>> Leandro
>>
>> On Wed, Mar 5, 2008 at 10:26 AM, Gaetan Duchaussois
>> <gduchaussois at datapartner.cl> wrote:
>>
>>     
>>> Hi,
>>> We want to create an ha cluster for a call center with load balancing.
>>> We have four E1 lines which are today connected to one server. In order
>>> to prevent failure we want to connect 2E1 to one server and the others 2
>>> to the other and to have the queues and agents shared between the two
>>> servers.
>>> I googled all the day without results. I don't manage to see if i can
>>> deal with agents like sip extensions.
>>> Did anyone do a thing similar before?
>>>
>>> Regards
>>>
>>> Gaëtan Duchaussois, sorry if this mail is duplicated
>>>
>>>
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>>
>> --
>> Leandro
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>
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