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>>> "Trevor Hammonds" <trevor@concipient.net> 7/14/2009 05:49 PM >>><br>On 14 July 2009, Bob Crandell wrote:<br>>Hi,<br>><br>>What is the difference between Ring Groups and Call Queues?<br>><br>>Thanks<br>><br>><br>><br>>Bob Crandell<br>>Assured Computing, Inc.<br>>541-868-0331<br>>ComputerBase USA<br>>541-349-0404<br><br>Bob,<br>A Ring Group usually refers to a group of phones/extensions that are set to<br>ring simultaneously when a number or extension is dialed.  For example, a<br>simple Ring Group may be used so that external calls to your office ring at<br>your desk as well as your assistant's desk.  A Call Queue, however, places<br>callers in a first-come first-served queue, which is handed to the "agents"<br>logged into that queue.  Queues and Agents may be configured in a number of<br>ways, and how the calls get to an individual agent is dependent on the<br>configuration. <br><br>Whether a Ring Group or a Queue is best suited for a situation usually<br>depends on the number of expected calls and the number of people answering<br>those calls, as well as the complexity of the call handling desired. <br><br>I hope that answers your question.  If I missed something, let me know.<br><br>Sincerely,<br>Trevor Hammonds<br><br>_______________________________________________<br><font face="Dialog" size="2"></font> </p>
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<font face="Dialog" size="2">Good explanation and your example even fits our office. I can see now I was making this more complicated then it needs to be for us.</font> </p>
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<font face="Dialog" size="2">Thanks</font> </p>
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<font face="Dialog" size="2">Bob</font>
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