[asterisk-gui] Ring Group Missed Calls

[Stephen Coles]

How is this handled on a non voip pbx system?

-----Original Message-----
From: asterisk-gui-bounces at lists.digium.com
[mailto:asterisk-gui-bounces at lists.digium.com] On Behalf Of Justin Moore
Sent: 10 April 2008 19:37
To: Asterisk GUI project discussion
Subject: Re: [asterisk-gui] Ring Group Missed Calls

On Thu, Apr 10, 2008 at 2:05 PM, Stephen Coles <scoles at wellpak.co.uk>
wrote:
>
>  This is probably more an asterisk thing so can one of you guy's pass
it
>  up the lader and see if we can get this added to asterisk?  As its
the
>  ip pbx of choose this may then become a standard and may start being
>  built into phones firmware.

Hey Stephen,

This is not purely an Asterisk or server-side issue, and it's not
particularly simple to solve either. It would require changes on both
the IP-PBX side as well as firmware in the phones. Asterisk would need
to insert info in the call header to state that it is a call is coming
in to a ring group - do not record this in the phone's call history.
So, the phone's firmware would likely need to be modified to
understand such a message. After that, if the call was unanswered,
Asterisk would need to send a SIP message of some sort to the phones
in the ring group to alert them that the call was missed. At this
point, you're back in a similar seat to where you started really. How
would Agent Foo know if Agent Bar already returned the missed call?

Just my thoughts on the matter...
-- 
Justin Moore
aka wantmoore
---------------------------------------
www.wantmoore.com

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