[Asterisk-doc] ACD - definition for telecom acronyms

[Steve Totaro]

I thought it meant automatic call distribution.


----- Original Message ----- 
From: "Scott Edwards" <asterisk-docs-quicknet@daxal.com>
To: <asterisk-doc@lists.digium.com>
Sent: Thursday, June 03, 2004 2:52 PM
Subject: [Asterisk-doc] ACD - definition for telecom acronyms


> ACD
>
> ACD is Automatic Call Direction. ACD will automaticaly route calls to
agents
> or extensions based on how the call was handled from the begining.  ACD
will
> direct the call to a "queue" for a workgroup to handle.
>
>
>
> As always, everyone is free to update my content.
>
> Thanks,
>
>
> Scott Edwards
> Asterisk Documentation Project
> http://www.asteriskdocs.org/
>
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