<div dir="ltr">I wasn't saying it was an invalid feature at all, I just see the ramifications of these features because someone set something wrong. Their system starts doing obscure things and you spend way too much time tracking it down. In general the user experience which is also heavily linked to their customer experience is paramount. So dropping calls in most cases without warning is not ideal. <div><br></div><div>I also think for these types of things the ideal of ARI is absolutely perfect. </div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 13, 2017 at 3:17 PM, Phil Mickelson <span dir="ltr"><<a href="mailto:phil@cbasoftware.com" target="_blank">phil@cbasoftware.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Jean,<div><br></div><div>You should know that I wrote something very similar to what you are asking for. Slightly different reasons and I use ARI which makes it very easy. However, the result is the same. The inbound call gets terminated. </div><div><br></div><div>For those of you who don't know why you'd do this here's the situation: If you're running a live operator answering service and have a customer who hasn't and won't pay their bill but still forwards the calls. Unless you terminate the call when it comes in then you have operators answering calls where they have to tell the caller they're not going to get taken care of. It's much easier to just terminate the call before it's answered. ARI makes this very easy. And, BTW, it get the customer's attention very quickly. And, the bill is generally paid!</div><div><br></div><div>Everyone has some feature that's important to them. Just because you don't understand or see the reason doesn't mean it's not valid.</div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On Mon, Nov 13, 2017 at 4:47 PM, Jean Aunis <span dir="ltr"><<a href="mailto:jean.aunis@prescom.fr" target="_blank">jean.aunis@prescom.fr</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
<div text="#000000" bgcolor="#FFFFFF">
Le 13/11/2017 à 17:58, Steve Edwards a écrit :<br>
<blockquote type="cite">On
Mon, 13 Nov 2017, James Finstrom wrote:
<br>
<br>
<blockquote type="cite">Generally the idea of arbitrarily killing
calls seems awful, even if the behavior is expected. Yeah so
john we need to .<CLICK> RING.... John is confused, your
brain has to reset because whatever was happening no longer
matters.
<br>
</blockquote>
<br>
At least play a message like "The boss needs to call his
mom/bookie/hooker. Thank you for understanding, your call just
wasn't important enough. Better luck next time -- and have a great
day."
<br>
<br>
<br>
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<br>
</blockquote>
Thank you for your remarks. The fact is, it is not a question of
user experience. We are working on critical communication networks,
in which network resources are limited. Hanging up a low priority
call to leave room to another is not an option, it is an absolute
necessity, and it must be done in near real-time. We cannot afford
to play any announcement.<br>
<br>
By the way, I think call preemption is a native feature of ISDN
networks (at least it's my understanding of the MLPP stuff, but I'm
not a ISDN expert). But it is probably not used very often.<br>
</div>
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