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<p class="MsoNormal"><span lang="EN-US">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I am solving issue ASTERISK-19820 and want to write patch, but I am not sure if I am on good way. Let me explain the issue:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">When agent in queue hangs up, his status is updated immediately, but the queue member lastcall time is updated after a while (after some logging etc.) in function update_queue. So when another caller wants to ring this
agent, it gets new member status (not_inuse) and old queue member data (with old lastcall time). So wrapuptime is compared to wrong (old) lastcall time.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">My supposed solution is:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Add new variable „is_in_call“ to struct member<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Set „is_in_call“ to true, when the call starts.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Set „is_in_call“ to false on hangup callback (in function update_queue).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Together with wrapuptime check also if „is_in_call“ is set to true.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I don’t know how to determine call start and I am not sure if the variable should be named „is_in_call“. Any opinions are welcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Martin Tomec<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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