<div dir="ltr">Matthew,<div><br></div><div>I really, really appreciate the effort! I will try your suggestion and see if it works.</div><div><br></div><div>The operator (the channel being snooped) is active. However, there's no other voice connection other than snoop.</div><div><br></div><div>I just saw the response from Joshua so that bodes well. I'll let you guys know if this works.</div><div><br></div><div>Thank you again.</div><div><br></div><div>Phil Mickelson</div><div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Jul 19, 2015 at 5:40 PM, Matthew Jordan <span dir="ltr"><<a href="mailto:mjordan@digium.com" target="_blank">mjordan@digium.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><br><div class="gmail_quote"><span class="">On Sun, Jul 19, 2015 at 4:01 PM, Phil Mickelson <span dir="ltr"><<a href="mailto:phil@cbasoftware.com" target="_blank">phil@cbasoftware.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Thank you for your response.<span><font color="#888888"><div><br></div><div>Phil Mickelson</div></font></span></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Jul 19, 2015 at 4:56 PM, Joshua Colp <span dir="ltr"><<a href="mailto:jcolp@digium.com" target="_blank">jcolp@digium.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><span>Phil Mickelson wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
Hello,<br>
<br>
I've written a full answering service application with Asterisk at the<br>
center. All of my interaction with Asterisk is through ARI. Thank you<br>
so much for this feature! Without it I wouldn't have been able to make<br>
this work!<br>
<br>
I've just implemented a new Snoop feature. Without boring you with the<br>
details (unless you want them) I am able to Snoop on an operator<br>
regardless of whether or not they are on an active call. However, the<br>
only way the Whisper option works is if they are on an actual call. The<br>
only difference internally is there are two channels connected through a<br>
central bridge. Otherwise, the operator's channel is the only one in<br>
that bridge.<br>
<br>
Since I can hear the operator regardless of the current call situation<br>
I'm assuming there must be code in the Snoop option to mute the operator<br>
if a call is not active?<br>
</blockquote>
<br></span>
There is no code to do that. What whispering does require though (for both Chanspy and Snoop channels) is a constant media stream out to the channel. It's likely that in the specific scenario there is nothing generating a stream and thus nothing to whisper into.<br>
<br>
There's an open issue[1] to remove this requirement but I know of noone currently working on it.<br>
<br>
[1] <a href="https://issues.asterisk.org/jira/browse/ASTERISK-24397" rel="noreferrer" target="_blank">https://issues.asterisk.org/jira/browse/ASTERISK-24397</a><span><font color="#888888"></font></span></blockquote></div></div></div></div></blockquote><div><br></div></span><div>Well nuts. Looks like my theory wasn't right :-)<br><br></div><div>I wonder - as a workaround until that issue is addressed, you *may* be able to force the Whisper by starting Silence on the target channel first:<br><br><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Channels+REST+API#Asterisk13ChannelsRESTAPI-startSilence" target="_blank">https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Channels+REST+API#Asterisk13ChannelsRESTAPI-startSilence</a><br><br></div><div>That *should* start silence frames going to the target of the Snoop channel, at which point, there's at least something flowing through to allow the audiohook to start sending Whispered audio. <br></div></div><br></div><div class="gmail_extra">(If I'm wrong, Josh will tell me why :-)<br></div><span class=""><div class="gmail_extra"><br>-- <br><div><div dir="ltr"><div><div dir="ltr"><div>Matthew Jordan<br></div><div>Digium, Inc. | Director of Technology<br></div><div>445 Jan Davis Drive NW - Huntsville, AL 35806 - USA</div><div>Check us out at: <a href="http://digium.com" target="_blank">http://digium.com</a> & <a href="http://asterisk.org" target="_blank">http://asterisk.org</a></div></div></div></div></div>
</div></span></div>
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