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This is an automatically generated e-mail. To reply, visit:
<a href="https://reviewboard.asterisk.org/r/4503/">https://reviewboard.asterisk.org/r/4503/</a>
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<p style="margin-top: 0;">On March 24th, 2015, 10:39 p.m. UTC, <b>rnewton</b> wrote:</p>
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<a href="https://reviewboard.asterisk.org/r/4503/diff/1/?file=72533#file72533line16" style="color: black; font-weight: bold; text-decoration: underline;">/trunk/configs/basic-pbx/extensions.conf</a>
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(Diff revision 1)
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">;Extension to queue for sales.</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">exten = 1200,1,Verbose(1, "User ${CALLERID(num)} dialed the sales queue.")</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "> same = n,Queue(sales,,,,300)</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "> same = n,goto(operator,1)</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; XXX - need to add external extension - 256-555-1200</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">;Extension to queue for a customer advocate.</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">exten = 1250,1,Verbose(1, "User ${CALLERID(num)} dialed the customer advocate queue.")</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "> same = n,Queue(customer_advocate,,,,1200)</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "> same = n,goto(operator,1)</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; XXX - need to add external extension - 256-555-1250</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">;Operator extension</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">exten = operator,1,Verbose(1, "User ${CALLERID(num)} dialed the Operator.")</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "> same = n,Dial(PJSIP/1111) ; Dials Temple Morgan - Life Assistant to President for Life</pre></td>
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<pre style="white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">These should move to the External-Features context and get their extensions changed to the full DID.
The Features context will have the internal "goto" calls to send internal callers to the extensions in External-Features.
You'll note this in the diff I just E-mailed over to you.</pre>
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<pre style="margin-left: 1em; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">The diff should also show modified comments for all of those extensions I believe.</pre>
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<p>- rnewton</p>
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<p>On March 16th, 2015, 3:37 p.m. UTC, Jonathan Rose wrote:</p>
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<div>Review request for Asterisk Developers.</div>
<div>By Jonathan Rose.</div>
<p style="color: grey;"><i>Updated March 16, 2015, 3:37 p.m.</i></p>
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<b style="color: #575012; font-size: 10pt;">Repository: </b>
Asterisk
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Description </h1>
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<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">As described on the wiki at:
> The Sales Queue may be reached externally by dialing 256-555-1200, or internally by dialing 1200.
> The Customer Experience Queue may be reached externally by dialing 256-555-1250, or internally by dialing 1250.
> Sales Queue
> Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all fashion
> If no one answers a call to the Sales Queue after 5 minutes, the caller should be directed
> to the Operator so that the Operator can take a message and have a Sales person contact the
> caller at a later time.
> Customer Advocate Queue
> Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in ring-all
> fashion. If no one answers a call to the Customer Advocate queue after 20 minutes, the
> caller should be directed to the Operator so that the Operator can take a message and
> have a Customer Advocate contact the caller at a later time.
NOTE: This review is accidentally against trunk, but the patch is perfectly portable, so that shouldn't be a problem.
NOTE 2: External extensions for the queues still need to be added since the outside connectivity patch hasn't been merged yet
https://reviewboard.asterisk.org/r/4488/diff/#index_header</pre>
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Testing </h1>
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<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Had some phones register as agents in the queues as well as the operator, made sure the queue members were dialed in ring-all fashion and that the timeouts occurred and the operator was dialed as expected.</pre>
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Diffs</b> </h1>
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<li>/trunk/configs/basic-pbx/queues.conf <span style="color: grey">(PRE-CREATION)</span></li>
<li>/trunk/configs/basic-pbx/modules.conf <span style="color: grey">(432443)</span></li>
<li>/trunk/configs/basic-pbx/extensions.conf <span style="color: grey">(432443)</span></li>
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<p><a href="https://reviewboard.asterisk.org/r/4503/diff/" style="margin-left: 3em;">View Diff</a></p>
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