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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hello Developers,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are experiencing unexpected behaviour in queue call delivery when an agent is a member of multiple queues, all with the same priority and weights.<o:p></o:p></p><p class=MsoNormal>My situation was described accurately be another user here: <a href="http://forums.digium.com/viewtopic.php?p=162018">http://forums.digium.com/viewtopic.php?p=162018</a> however this remained unresolved.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>AINS would be willing to pay a fee to have this issue resolved urgently as it is impacting on service delivery to a high degree.<o:p></o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have pasted below (and attached) a list of sample calls which were out of order today. As you can see, the situation applies where the agent is a member of more than one queue.<o:p></o:p></p><p class=MsoNormal>It never delivers a call out of order to the same queue, the situation is other queues not respecting the longest waiting caller across all queues.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have attempted various combinations of (autofill, shared_lastcall).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><i>Here is a sample of one such queue configuration as of today:<o:p></o:p></i></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>[QUEUE-1]<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>;Queue 1<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>strategy = rrmemory<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>servicelevel = 60<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>joinempty = yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>leavewhenempty = no<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>eventwhencalled = yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>ringinuse = no<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>musicclass = Ref_4A_SA_On_Hold<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>timeout = 15<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>weight = 0<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>announce = SoftTalk/IVR/9A<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>eventmemberstatus = yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>reportholdtime = no<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>timeoutrestart = no<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>setinterfacevar = yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>autopause = no<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>wrapuptime = 5<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>memberdelay = 0<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>autofill = no<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>setqueueentryvar = yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>setqueuevar = yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>member = Agent/81046151,0<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>member = Agent/81046152,0<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here are the out of order calls:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=997 style='width:748.0pt;border-collapse:collapse'><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Enter Queue<o:p></o:p></span></b></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Answered<o:p></o:p></span></b></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Wait<o:p></o:p></span></b></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Duration<o:p></o:p></span></b></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Pos.<o:p></o:p></span></b></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>Out of Order?<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Caller ID<o:p></o:p></span></b></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Queue<o:p></o:p></span></b></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Disconnection<o:p></o:p></span></b></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Handled by<o:p></o:p></span></b></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:black;mso-fareast-language:EN-AU'>Attempts<o:p></o:p></span></b></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:01:31<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:01:33<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:00:02<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:08<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>n/a<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:15:07<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:17:29<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:22<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:00:31<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:15:17<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:18:07<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:50<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:05<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>2<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:16:17<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:16:52<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:00:35<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:43<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;background:#FFC000;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>TRUE<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 2<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 4<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:16:44<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:18:52<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:08<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:58<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 3<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 5<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:17:17<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:18:26<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:09<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:42<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>4<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;background:#FFC000;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>TRUE<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 3<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:23:40<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:25:08<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:28<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:21<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 2<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 2<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:24:00<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:27:19<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:03:19<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:05:11<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>2<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 2<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 5<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:24:01<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:28:13<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:04:12<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:05:03<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>3<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 2<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 4<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:24:13<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:26:24<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:11<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:03:06<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;background:#FFC000;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>TRUE<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 3<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:24:41<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:27:19<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:38<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:03<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>2<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:24:48<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:27:37<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:49<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:51<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>3<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 2<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:24:49<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:25:26<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:00:37<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:46<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;background:#FFC000;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>TRUE<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 4<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:25:18<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:29:29<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:04:11<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:00:43<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>4<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:25:35<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:29:36<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:04:01<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:05:25<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>5<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 3<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:26:05<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:30:19<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:04:14<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:20<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>6<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:26:38<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:31:47<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:05:09<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:01<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>3<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 2<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 1<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:28:52<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:31:23<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:31<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:22<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>4<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;background:#FFC000;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>TRUE<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 1<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 2<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:29:08<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:29:34<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:00:26<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:01:41<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;background:#FFC000;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red;mso-fareast-language:EN-AU'>TRUE<o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 3<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 2<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr><tr style='height:15.0pt'><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:30:24<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>8:32:37<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:02:13<o:p></o:p></span></p></td><td width=83 nowrap valign=bottom style='width:62.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>0:06:46<o:p></o:p></span></p></td><td width=33 nowrap valign=bottom style='width:25.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td><td width=123 nowrap valign=bottom style='width:92.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>FALSE<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><i><span style='color:black;mso-fareast-language:EN-AU'>removed<o:p></o:p></span></i></p></td><td width=175 nowrap valign=bottom style='width:131.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>QUEUE 3<o:p></o:p></span></p></td><td width=96 nowrap valign=bottom style='width:72.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Caller<o:p></o:p></span></p></td><td width=91 nowrap valign=bottom style='width:68.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>Agent 5<o:p></o:p></span></p></td><td width=65 nowrap valign=bottom style='width:49.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt'><p class=MsoNormal align=center style='text-align:center'><span style='color:black;mso-fareast-language:EN-AU'>1<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=591 style='width:443.25pt'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-AU'><img border=0 width=337 height=1 id="Picture_x0020_1" src="cid:image002.jpg@01CEA827.23862D70" alt="Description: line"></span><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr style='height:54.75pt'><td width="76%" style='width:76.0%;padding:0cm 0cm 0cm 0cm;height:54.75pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="43%" style='width:43.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-AU'><img border=0 width=194 height=81 id="Picture_x0020_2" src="cid:image003.png@01CEA823.A4BDD8B0" alt=siglogo></span><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td><td width="57%" style='width:57.0%;padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:#D60101;mso-fareast-language:EN-AU'>Curtis Raams <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'>Chief Technical Officer </span></b><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr><tr><td width="71%" style='width:71.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'>Level 6, 140 Queen St. Melbourne Victoria 3000</span><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#D60101;mso-fareast-language:EN-AU'>T: </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'>03 8665 8305 </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#D60101;mso-fareast-language:EN-AU'>F: </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'>03 9945 7502 </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#D60101;mso-fareast-language:EN-AU'>M: </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'>0404 394 904</span><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#D60101;mso-fareast-language:EN-AU'>E: </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'><a href="mailto:craams@staff.ains.net.au"><span style='color:blue'>craams@staff.ains.net.au</span></a> </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#D60101;mso-fareast-language:EN-AU'>W: </span><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:gray;mso-fareast-language:EN-AU'><a href="http://www.ains.com.au/"><span style='color:blue'>www.ains.com.au</span></a></span><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-AU'> </span><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Trebuchet 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If you have received this e-mail in error, please notify us immediately by telephone on 1300 887 877 and delete this e-mail immediately. Any confidentiality, privilege or copyright is not waived or lost because this e-mail has been sent to you in error. It is your responsibility to check this e-mail and any attachments for viruses.</span><span style='color:#1F497D;mso-fareast-language:EN-AU'><br></span><b><span style='font-size:8.0pt;font-family:"Trebuchet MS","sans-serif";color:#009933;mso-fareast-language:EN-AU'>BE GREEN! Read from the screen.</span></b><span style='font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td></tr></table></td></tr></table><p class=MsoNormal><span style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><br clear="both">
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