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<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=392033511-20092012>Request for this to be in
Asterisk-11.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=392033511-20092012></SPAN></FONT><FONT color=#0000ff size=2
face=Arial><SPAN class=392033511-20092012></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=392033511-20092012>This gives the human operator so much
more information (a BLF light) to be able to advise the caller that
destination queue/team are busy, they can either take a message, put
the call through, or try some else.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=392033511-20092012></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=392033511-20092012>Alec Davis</SPAN></FONT></DIV>
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<FONT size=2 face=Tahoma><B>From:</B> Alec Davis
[mailto:reviewboard@asterisk.org] <BR><B>Sent:</B> Thursday, 20 September 2012
9:46 a.m.<BR><B>To:</B> Olle E Johansson; Alec Davis; Matt Jordan; Asterisk
Developers; Alec Davis<BR><B>Subject:</B> Re: [Code Review] app_queue: support a
'logged in and available' hint on queue<BR></FONT><BR></DIV>
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<TD>This is an automatically generated e-mail. To reply, visit: <A
href="https://reviewboard.asterisk.org/r/2121/">https://reviewboard.asterisk.org/r/2121/</A>
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<DIV>Review request for Asterisk Developers.</DIV>
<DIV>By Alec Davis.</DIV>
<P style="COLOR: grey"><I>Updated Sept. 19, 2012, 4:45 p.m.</I></P>
<H1
style="MARGIN-TOP: 1.5em; COLOR: #575012; FONT-SIZE: 10pt">Changes</H1>
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<TD><PRE style="PADDING-BOTTOM: 0px; MARGIN: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; WORD-WRAP: break-word; PADDING-TOP: 0px">Updated CHANGES and extensions.conf.sample
optimized iteration of members, don't needlessly compare when we've already found the member in this queue.
Still working correctly on our production box.</PRE></TD></TR></TBODY></TABLE>
<H1 style="MARGIN-TOP: 1.5em; COLOR: #575012; FONT-SIZE: 10pt">Description
</H1>
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<TD><PRE style="PADDING-BOTTOM: 0px; MARGIN: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; WORD-WRAP: break-word; PADDING-TOP: 0px">Receptionist will love this.
The ability to see via a BLF that some members are logged in and free to take the calls. "I'll just put you through now", with less chance that the call goes to voicemail or what ever dialplan logic then followed.
When all agents are logged out, the BLF goes INUSE.
When agents are logged in, but are all busy, the BLF goes INUSE.
Like any BLF, if INUSE the call may go to Voicemail, at least the Operator can warn the caller.
When an agent is free to take a call the BLF goes NOT_IN_USE, IE. can put a call through.
Related to https://reviewboard.asterisk.org/r/1619/
I did think about combining the queue ringing hint from review 1619 but it's a different function, and only required by co-workers that may be able to help.
Many other divisions want to be able to drop a call into a queue, with the prior knowledge that it should be answered (NOTINUSE), or will possibly go to voicemail (INUSE).
</PRE></TD></TR></TBODY></TABLE>
<H1 style="MARGIN-TOP: 1.5em; COLOR: #575012; FONT-SIZE: 10pt">Testing
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<TD><PRE style="PADDING-BOTTOM: 0px; MARGIN: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; WORD-WRAP: break-word; PADDING-TOP: 0px">In use on our headoffice production system.
Below is a hint for our itg_queue
exten => 8501,hint,Queue:itg_queue_avail
Note: '_avail' is added to the queuename</PRE></TD></TR></TBODY></TABLE>
<H1 style="MARGIN-TOP: 1.5em; COLOR: #575012; FONT-SIZE: 10pt">Diffs</B>
(updated)</H1>
<UL style="PADDING-LEFT: 0px; MARGIN-LEFT: 3em">
<LI>trunk/CHANGES <SPAN style="COLOR: grey">(373162)</SPAN>
<LI>trunk/apps/app_queue.c <SPAN style="COLOR: grey">(373162)</SPAN>
<LI>trunk/configs/extensions.conf.sample <SPAN
style="COLOR: grey">(373162)</SPAN> </LI></UL>
<P><A style="MARGIN-LEFT: 3em"
href="https://reviewboard.asterisk.org/r/2121/diff/">View
Diff</A></P></TD></TR></TBODY></TABLE></DIV></BODY></HTML>