<div dir="ltr">Dear Kevin;<div>I know that, but I am looking for another solution.</div><div>Want to Manage the Calls which are in Waiting State (inside the Queue).</div><div>I don't know if it's possible or not! but want to find a way (for example via AMI) to reorder and/or do some changes on Queues.</div>
<div>for example, pick a Caller From Queue-A(Waiting on position 3) and put it on Queue-B(Waiting on Position 5).</div><div><br></div><div><meta http-equiv="content-type" content="text/html; charset=utf-8">:^)</div><div>
<br>
</div><div><br><div class="gmail_quote">On Sun, Jan 30, 2011 at 7:09 PM, Kevin P. Fleming <span dir="ltr"><<a href="mailto:kpfleming@digium.com">kpfleming@digium.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div></div><div class="h5">On 01/29/2011 07:11 AM, <a href="mailto:shayne.alone@gmail.com" target="_blank">shayne.alone@gmail.com</a> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Dear Mr/Ms;<br>
<br>
web have some Queues and our Call Center and put caller in Queue Based<br>
on some regional decisions.<br>
by the way, after the Caller placed on Queues, we like to be able to<br>
reorder them on our rules.<br>
<br>
as an example:<br>
there is a queue which have 10 caller in waiting stage right now, one<br>
with the no:7 is VIP!<br>
so we need to change her place to no:2.<br>
<br>
what is the best way to do such a things, or alike...<br>
</blockquote>
<br></div></div>
The Queue application already lets you place callers into the queue ahead of other callers, so if you know the priority of a caller before you add them (not after), you can set the QUEUE_PRIO channel variable before calling the Queue application, and the caller will be placed into the queue ahead of all existing callers with a lower priority (but just behind existing callers with higher or equal priority).<br>
<br>
-- <br>
Kevin P. Fleming<br>
Digium, Inc. | Director of Software Technologies<br>
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA<br>
skype: kpfleming | jabber: <a href="mailto:kfleming@digium.com" target="_blank">kfleming@digium.com</a><br>
Check us out at <a href="http://www.digium.com" target="_blank">www.digium.com</a> & <a href="http://www.asterisk.org" target="_blank">www.asterisk.org</a><br><font color="#888888">
<br>
--<br>
_____________________________________________________________________<br>
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank">http://www.api-digital.com</a> --<br>
<br>
asterisk-dev mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-dev" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-dev</a><br>
</font></blockquote></div><br><br clear="all"><br>-- <br><div dir="ltr">Regards,<br>Ali R. Taleghani<br>0936 322 4069</div><br>
</div></div>