FastAGI<br><br><div class="gmail_quote">On Wed, Mar 24, 2010 at 5:40 AM, nik600 <span dir="ltr"><<a href="mailto:nik600@gmail.com">nik600@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Regarding to the forwarded request, i'm planning to write a manager<br>
command to call the ring_entry function in app_queues.<br>
<br>
My goal is give to an external entity the control of the ACD strategy,<br>
so i'd like to put the call in the queue and then decide with some<br>
external tools when and who pickup the call from the queue.<br>
<br>
Is it feasable?<br>
can i have in the manager thread all the information to build the<br>
parameters needed by ring_entry ? or this is not compatible with<br>
Asterisk internal structure?<br>
<br>
Thanks to all<br>
<br>
<br>
---------- Forwarded message ----------<br>
From: nik600 <<a href="mailto:nik600@gmail.com">nik600@gmail.com</a>><br>
Date: Tue, Mar 23, 2010 at 4:07 PM<br>
Subject: distribuited ACD on many asterisk nodes<br>
To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
<<a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a>><br>
<br>
<br>
Dear All<br>
<br>
i'm planning to develop for a customer a particular implementation of Asterisk.<br>
<br>
The aim of the project is to share different users between different<br>
Asterisk inbound call center .<br>
<br>
I'm planning to have a sync for some of the QueueMemberStatus<br>
informations between all the nodes, then a particular (external) ACD<br>
algorithm will decide to transfer a parked call to the final user.<br>
<br>
I want to trigger an action when an event of type QueueMemberStatus is<br>
detected on the manager socket, and then propagate this information to<br>
the other Asterisk nodes using some XMPP features or something else.<br>
<br>
This architecture allows to share users between different call center<br>
without having a complete replication of all the nodes (each node can<br>
decide how much resources give to the "cluster" of call center).<br>
So each node can have its own configuration and requires only a<br>
manager access to share users information and thansfer call.<br>
<br>
Do you know if there is something similar somewhere ?<br>
<br>
Maybe Asterisk has already some magic sauce to do that ? ;-)<br>
<br>
Thanks to all<br>
<br>
--<br>
/*************/<br>
nik600<br>
<a href="http://www.kumbe.it" target="_blank">http://www.kumbe.it</a><br>
<br>
<br>
<br>
--<br>
/*************/<br>
nik600<br>
<a href="http://www.kumbe.it" target="_blank">http://www.kumbe.it</a><br>
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