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<DIV><FONT face=Arial size=2><SPAN class=887190003-14092009>When a caller exits
a queue because the maximum queue time has elapsed or they press a key on the
break out IVR, the </SPAN></FONT><FONT face=Arial size=2><SPAN
class=887190003-14092009>average queue hold time is not updated. Can an option
be added to update the average queue time on these
conditions?</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV align=left><FONT size=2>Paul C Diem</FONT></DIV>
<DIV align=left><FONT size=2><A
href="mailto:PCDiem@FoxValley.net">PCDiem@FoxValley.net</A></FONT></DIV>
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