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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>I’m not a developer so sorry for my minimal technical know-how
or for asking a potentially obvious question but…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Does anyone know of a solution that will allow our virtual ACD make
calls on simultaneous campaigns while dropping them to campaign assigned
sales reps? <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>For example:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Rep A sells Train tickets and calls come from database A<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Rep B sells Movie Tickets and calls are from database B<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Rep C sells Airline tickets calling from database C<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Reps D and E are the same but using database A, B, or C<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>All the reps are remote and using a virtual call queue<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Right now we only have 5 reps and 3 campaigns but we hope to max
out at 20 reps and 8 or so campaigns. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><!--[if gte vml 1]><v:line id="_x0000_s1026" style='position:absolute;
z-index:251660288' from="122.25pt,2.25pt" to="122.25pt,11.25pt" strokecolor="red"
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position:absolute;z-index:251660288;margin-left:162px;margin-top:2px;
width:2px;height:14px'><img width=2 height=14
src="cid:image003.png@01C9DF8D.A1407A70" v:shapes="_x0000_s1026"></span><![endif]><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:red;
text-transform:uppercase;letter-spacing:2.7pt'>Brien Hamrick vp
sales<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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