<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st2="schemas-snapanumber-com/snap" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType namespaceuri="schemas-snapanumber-com/snap"
name="dial" downloadurl="http://www.snapanumber.com"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PersonName"/>
<!--[if !mso]>
<style>
st2\:*{behavior:url(#default#ieooui) }st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Times;
panose-1:0 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
p.MsoBodyText, li.MsoBodyText, div.MsoBodyText
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EstiloDeEmail18
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EstiloDeEmail19
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EstiloDeEmail20
{mso-style-type:personal;
font-family:Arial;
color:black;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EstiloDeEmail21
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:595.3pt 841.9pt;
margin:70.85pt 3.0cm 70.85pt 3.0cm;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=PT-BR link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Dean,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Can you tell me the
asterisk apis involved with busy agents? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Eg.: how do I set one
agent as busy? I can set it by php, don’t I?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I’m planning to use
php to set an asterisk variable telling the agent is free or busy. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Is there any software like
this one, Centriphone Millennium, for free?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><a
href="http://www.vocalcom.com/asterisk.html">http://www.vocalcom.com/asterisk.html</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Carlos<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> asterisk-dev-bounces@lists.digium.com
[mailto:asterisk-dev-bounces@lists.digium.com] <b><span style='font-weight:
bold'>Em nome de </span></b>Dean Collins<br>
<b><span style='font-weight:bold'>Enviada em:</span></b> terça-feira, 11 de
março de 2008 16:43<br>
<b><span style='font-weight:bold'>Para:</span></b> Asterisk Developers Mailing
List<br>
<b><span style='font-weight:bold'>Assunto:</span></b> Re: [asterisk-dev] RES:
live chat with asterisk</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>Hi Carlos,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>This is the first of 3
issues with any non telephony agent ‘interaction’ technology (be it
chat or efax or other interaction channel).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>1….how do I know
the agent isn’t on a call.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>2….how do I route
a chat to ‘qualified’ agents<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>3….how do I
distribute inbound chats to multiple qualified agents on a rotating round robin
basis.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>There are simple ways to
solve and technical ways to solve.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>The easiest is you have
1 agent available at her desk but not logged into the telephony queue all day
and she just answers inbound chats that day.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>The next harder way is
– when an agent receives a chat you build an api to let the queue know
that they agent is on a web chat (hard depending on what chat application you
are running – though asterisk has the api’s for busy agent).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'>Problems 2 and 3 involve
commercial chat applications and are beyond the scope of this discussion but
that should give you a start.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=black face="Times New Roman"><span lang=EN-US style='font-size:
12.0pt;color:black'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:black'>Regards,</span></font><font size=2 color=black
face=Arial><span lang=EN-AU style='font-size:10.0pt;font-family:Arial;
color:black'><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:black'>Dean Collins<br>
Cognation Pty Ltd<br>
<a href="mailto:dean@cognation.net"
title="blocked::mailto:dean@cognation.net mailto:dean@cognation.net">dean@cognation.net</a> <br>
<u1:DIAL u2:st="on"><st2:dial w:st="on">+1-212-203-4357</st2:dial><br>
</u1:DIAL><u1:DIAL u2:st="on"><st2:dial w:st="on">+61-2-9016-5642</u1:DIAL></st2:dial>
(<u3:CITY u2:st="on"><u3:PLACE u2:st="on"><u4:City u5:st="on"><u4:place u5:st="on"><st1:City
w:st="on"><st1:place w:st="on">Sydney</u4:place></u4:place></u4:City></u3:PLACE></u3:CITY></st1:place></st1:City>
in-dial).</span></font><font color=black><span lang=EN-US style='color:black'> <o:p></o:p></span></font></p>
</div>
</div>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
asterisk-dev-bounces@lists.digium.com
[mailto:asterisk-dev-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Carlos Carvalhar<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, 11 March 2008 3:03
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Asterisk Developers Mailing
List'<br>
<b><span style='font-weight:bold'>Subject:</span></b> [asterisk-dev] RES: live
chat with asterisk</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Hey,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Sorry for the ignorance
but I’m a newbie about asterisk…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>At my work, there is a
call center using asterisk to control the queue of the clients already. This
part is ok.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>But now I need to make a
chat room at the site and someone of the call center will need to answer that
client.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>So my doubt is how to
implement a solution that identifies an operator who is free and put him to
talk by chat and then make him busy to phone calls.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>After the web chat is
finished, the operator turns automatically free again.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I’m not sure, but
for what I want do I need a ToIP?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Carlos<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-dev-bounces@lists.digium.com
[mailto:asterisk-dev-bounces@lists.digium.com] <b><span style='font-weight:
bold'>Em nome de </span></b>Gunnar Hellström<br>
<b><span style='font-weight:bold'>Enviada em:</span></b> terça-feira, 11 de
março de 2008 04:03<br>
<b><span style='font-weight:bold'>Para:</span></b> 'Asterisk Developers Mailing
List'<br>
<b><span style='font-weight:bold'>Assunto:</span></b> Re: [asterisk-dev] live
chat with asterisk</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Carlos,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>There is support for T.140 real-time text
( RFC 4103 ) in Asterisk.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>It can go with any other media in a SIP
call.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>But I am afraid that meet-me or
app-conference do not support it yet.</span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>It is activated in sip.conf by:</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoBodyText style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
6.0pt;margin-left:0cm'><font size=3 face=Times><span lang=EN-US
style='font-size:12.0pt;font-family:Times'>textsupport=yes<o:p></o:p></span></font></p>
<p class=MsoBodyText style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
6.0pt;margin-left:0cm'><font size=3 face=Times><span lang=EN-US
style='font-size:12.0pt;font-family:Times'>allow=t140<o:p></o:p></span></font></p>
<p class=MsoBodyText style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
6.0pt;margin-left:0cm'><font size=3 face=Times><span lang=EN-US
style='font-size:12.0pt;font-family:Times'>allow=red<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>There was basic T.140 support in Astersik 1.4. But you would
need 1.6 or vidcaps to get a more mature support.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>You can use it with clients supporting RFC 4103. There is a
free softphone in the project Tipcon1 in Sourceforge.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Gunnar</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-------------------------------------------------------------------</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Gunnar Hellström</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Omnitor</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="mailto:gunnar.hellstrom@omnitor.se">gunnar.hellstrom@omnitor.se</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tel: <st2:dial w:st="on">+46708204288</st2:dial></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="http://www.omnitor.se/">www.omnitor.se</a></span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=SV style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
lang=SV style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=SV style='font-size:10.0pt;font-family:Tahoma'>
asterisk-dev-bounces@lists.digium.com
[mailto:asterisk-dev-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Carlos Carvalhar<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, March 10, 2008 9:27
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">asterisk-dev@lists.digium.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [asterisk-dev] live chat
with asterisk</span></font><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>How can I make a live chat (mainly text, but with
voice chat if possible) interacting with asterisk?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Can asterisk control simultaneously the queue between
people calling by phone and people by web chat?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Is there any free solution?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Does MeetMe and app_conference have something about
it?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Carlos<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
__________ NOD32 2933 (20080310) Information __________<br>
<br>
Detta meddelande dr genomsvkt av NOD32 Antivirus.<br>
<a href="http://www.nod32.com">http://www.nod32.com</a><o:p></o:p></span></font></p>
</div>
</div>
</body>
</html>