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<DIV><SPAN class=627372502-10102007><FONT face=Arial size=2>We are considering
using Asterisk for a 300 person inbound call center. We have complex rules
about what calls go to what agents. For example, calls are usually divided
up by the state in which they are coming from. For example, only 10 agents
can take calls from North Carolina. The names and extensions of the 10
agents are stored in our MS SQL Server database. We would like the
phone system to be smart enough to read the area code of the caller then look in
our database for North Carolina agents and then distribute to them in a
logical way. Another example, is that we have regular inbound calls from
advertising and we other calls from our telemarketing group. The
telemarketing group transfers calls to our 300 agents. These calls are
also state specific, but we prefer that certain agents take these calls over
others. </FONT></SPAN><SPAN class=627372502-10102007><FONT face=Arial
size=2>We take about 5000 calls per day. Its all about getting the right
calls to the right agents. Zero down time is a must.</FONT></SPAN></DIV>
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<DIV><SPAN class=627372502-10102007><FONT face=Arial size=2>Has anyone developed
a system to handle this type of application with this amount of volume
successfully? If so, I would like to speak with you about this
project. My name is Patrick and I can be reached at 404-431-0000
.</FONT></SPAN></DIV>
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size=2></FONT></SPAN> </DIV>
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